David Evangelista
CASULA,NSW
Summary
Dynamic proven track record at Jim's Skip Bins, excelling in management and relationship building. With initiatives that significantly enhanced customer satisfaction and loyalty, leveraging skills in problem-solving and effective communication.
Demonstrated expertise in franchise relations and direct sales, driving business growth and maintaining competitive edge. Dedicated, professional with a history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking, loyal and passionate job seeker with strong organizational skills and ready to help achieve company goals.
Overview
31
31
years of professional experience
Work History
Franchise Owner
Jim's Skip Bins
10.2018 - 06.2023
- Organising daily quotes from generated sales leads and converting those leads to finalised jobs.
- Processing orders from regular customers.
- Managed daily cash flow effectively.
- Managed overhead costs effectively to maintain business profitability.
- Making sure deliveries were made in a timely fashion, resulting in increased customer satisfaction and loyalty.
- Dealing with local recycling centres to provide safe disposal of customers building material waste.
- Successfully dealing and resolving customer issues ensuring repeat business from satisfied clientele.
- Evaluating competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
Product Coordinator
Snap-On Tools Distribution Center
05.2007 - 08.2018
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, to help keep a good relationship with clients and suppliers.
- Processing customer orders and scheduling deliveries to meet installation time frames.
- Supported internal departments such as sales team, accounts, warehouse/distribution, marketing, and the product manager in the development of new products, sales and distribution.
- Managed relationships with key stakeholders, including suppliers and retailers, fostering strategic partnerships to drive business growth.
- Enhanced product visibility by implementing strategic marketing plans and coordinating promotional campaigns.
- Conducted regular competitor analysis to stay ahead of industry trends and capitalize on emerging opportunities.
- Collaborated with cross-functional teams to develop innovative product solutions, resulting in increased customer satisfaction.
- Assisted in the creation of engaging product presentations for trade shows, conferences, and client meetings, showcasing unique features and benefits effectively.
- Inventory management processes for improved efficiency and accurate forecasting.
- Improved order fulfillment rates by closely monitoring stock levels and proactively addressing any discrepancies or shortages.
- Maintained positive vendor relations to build strong partnerships.
- Liaised with clients to better understand business needs and current market landscape.
- Compared shipments against packing slips to confirm completeness and accuracy of delivery.
- Reported complex equipment malfunctions for service or replacement.
Customer Service Consultant
Ryobi Tools
03.2000 - 05.2006
- Understanding of company products, systems and policies to give customers expert support.
- Taking customer calls and processing phone orders and making sure items are delivered on time.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Maintained comprehensive knowledge of product offerings and company policies through continuous learning initiatives such as workshops or webinars.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
Warehouse Supervisor
Mail Management
02.1992 - 03.1999
- Receiving and allocating goods for storage making sure they are ready for the pickers and packers to process orders for shipping.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Completed daily operations on time and maintained high standards of accuracy.
Education
Graduate Certificate - Customer Service
Select Training
Sydney, NSW07.2014
Graduate Certificate - Customer Service
Apex Consulting Group
Sydney, NSW07.1998
High School Diploma -
JJ Cahill Memorial High School
Mascot, NSW11.1989
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- Small business operations
- Verbal and written communication
- Relationship Building
- Customer Relations
- Client Service
- Negotiation
- Product branding
- Direct Sales
- Customer Service
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Scheduling
Hobbies
I have always enjoyed outdoors activities such as camping and trail bike riding.
I also have an interest in building, renovating, handyman maintenance around the house.
I have owned and like working with old school classic muscle cars and motorcycles.
I enjoy playing and following the game of soccer and many other sports.
I also attend and volunteer at my local church.
Timeline
Franchise Owner
Jim's Skip Bins
10.2018 - 06.2023
Product Coordinator
Snap-On Tools Distribution Center
05.2007 - 08.2018
Customer Service Consultant
Ryobi Tools
03.2000 - 05.2006
Warehouse Supervisor
Mail Management
02.1992 - 03.1999
Graduate Certificate - Customer Service
Select Training
Graduate Certificate - Customer Service
Apex Consulting Group
High School Diploma -
JJ Cahill Memorial High School