DAVID FIELDS
Silverdale,NSW
Summary
Dynamic Group General Manager with a proven track record in the Air Conditioning Industry with over 40 Years of experience in Sydney, driving operational efficiency and organisational development. Expert in sales management, achieving ambitious targets while fostering team collaboration. Skilled in corporate communications, enhancing stakeholder relationships and customer satisfaction through strategic initiatives and effective problem resolution.
Overview
39
39
years of professional experience
Work History
Group General Manager
Velocity Air Conditioning/ Pacman
01.2020 - 05.2025
- Drove revenue growth through strategic business development initiatives and targeted marketing campaigns.
- Oversaw risk management practices that minimized potential threats while maximizing opportunities for growth.
- Spearheaded product innovation initiatives that resulted in new product offerings driving market share expansion.
- Successfully navigated challenging economic conditions leveraging prudent financial planning maintaining profitability.
- Established standardized policies and procedures for increased consistency across departments.
- Increased overall efficiency by streamlining group management processes and implementing new systems.
- Managed financial performance with accurate budgeting, forecasting, and reporting to maintain strong fiscal health of the organization.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication.
- Championed employee professional development, providing opportunities for skill-building workshops and training sessions.
- Achieved ambitious sales targets by motivating team members, setting clear goals, and monitoring progress regularly.
- Delivered consistent on-time project completions with effective resource allocation and time management strategies.
- Implemented rigorous quality control processes to ensure the highest level of product excellence consistently delivered to customers.
- Promoted a culture of continuous improvement through regular evaluations of processes leading to measurable enhancements.
- Restructured underperforming departments resulting in improved organizational effectiveness.
- Reduced operational costs, identifying areas for improvement and implementing cost-saving measures.
- Developed strong relationships with key stakeholders to facilitate successful partnerships and collaborations.
- Improved customer satisfaction rates by implementing high-quality service standards and addressing concerns promptly.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
NSW Air
08.2016 - 12.2019
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- Upheld company policies and implemented standards fairly.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Developed and implemented comprehensive salesperson training program.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
Senior Construction Project Manager
Balance Mechanical
10.2011 - 09.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with clients by maintaining open lines of communication and providing regular updates on project status.
- Managed multiple concurrent projects, ensuring smooth coordination of resources and timely execution of tasks.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Improved project completion rates by implementing efficient scheduling and resource allocation strategies.
- Implemented cutting-edge construction technologies to reduce build times while maintaining quality standards.
- Managed budgets carefully while identifying opportunities for cost savings without sacrificing quality or timelines.
- Developed contingency plans to address unforeseen issues promptly, minimizing potential delays and disruptions in project timelines.
- Secured necessary permits for construction projects by effectively navigating regulatory requirements.
- Enhanced team performance through effective leadership, training, and mentoring of junior project managers.
- Reduced construction costs by negotiating favorable contracts with suppliers and subcontractors.
Service Manager/ Project Manager
Hastie Services
06.1999 - 10.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Service Technician
Sea Air
10.1990 - 04.1999
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Apprentice
Oram Smith
12.1985 - 10.1990
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Participated in community service projects, showcasing company's commitment to social responsibility.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
Education
Diploma of Construction Management - Construction Management
Everthought Education
05-2019
Dipolma of Project Management
ASA
05-2019
Cert IV Business Administration
TAFE NSW
NSW06-2016
Electrical, Electronics And Communications Engineering
Wetherill Park TAFE
10-1995
Refrigeration And Air Conditioning Trade Cert
Granville TAFE
11-1989
Skills
- Operational efficiency management
- Organizational development
- Sales management
- Corporate communications
Timeline
Group General Manager
Velocity Air Conditioning/ Pacman
01.2020 - 05.2025
General Manager
NSW Air
08.2016 - 12.2019
Senior Construction Project Manager
Balance Mechanical
10.2011 - 09.2016
Service Manager/ Project Manager
Hastie Services
06.1999 - 10.2011
Service Technician
Sea Air
10.1990 - 04.1999
Apprentice
Oram Smith
12.1985 - 10.1990
Diploma of Construction Management - Construction Management
Everthought Education
Dipolma of Project Management
ASA
Cert IV Business Administration
TAFE NSW
Electrical, Electronics And Communications Engineering
Wetherill Park TAFE
Refrigeration And Air Conditioning Trade Cert
Granville TAFE
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