Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

David Gibbs

Cambridge Park

Summary

Professional experience

Overview

27
27
years of professional experience

Work History

Adviser Support & Care Team

Clearview Insurance
01.2020 - Current
  • Provide high level support to Clearview’s top 20 advisers to preserve and grow relationships
  • Manage the storage and allocation of work from the Adviser Support, Care & Quotes teams inboxes based upon agent skillset to provide best possible assistance for tasks to be completed inside SLA
  • Identify & prioritise tasks for completion
  • Follow risk & best business practices to ensure any risk to Clearview is kept to a minimum
  • Prepare quotes for advisers and clients
  • Identify potential risks and breaches and report accordingly
  • Be flexible to support my colleagues and take on additional work to support others
  • Identify areas to improve & streamline processes between different departments
  • Manage the escalation process for various teams to prioritise identifying correction of errors and completion of tasks to keep external relationships with Clearview strong
  • Be able to liaise with all department and key personnel to ensure completion of tasks in a timely manner
  • Provide product support & knowledge of process to BDM’s & BDA’s
  • Provide feedback and support to colleagues in a professional manner
  • Work independently and be self-sufficient as well as being a collaborative team player
  • Ensure business and client expectations are met and provide best possible outcomes

PDL & Contingency Collections

Baycorp
07.2015 - 12.2019
  • Work within the Debt Collection Guidelines
  • Work towards cash targets as well as performance KPI’s
  • Prioritise daily workflow to ensure KPI’s are met
  • Skip Tracing
  • Ensure business and client expectations are met
  • Assess customers for financial hardship
  • Liaise with external clients and internal departments for account resolution
  • Handle sensitive information
  • Negotiate for debts to be paid in full, settled or paid off by arrangement
  • Work in a team environment
  • Be upbeat and display a positive attitude and motivate others
  • Review accounts daily and allocate to agents where required
  • Communicate with customers via email and phone

Collections & Customer Service

GE Money
04.2009 - 06.2015
  • Handle incoming customer enquiries via phone
  • Make outbound calls to follow-up on debts
  • Monitor KPI’s to ensure all daily tasks are completed
  • Stay up to date with all company and legislative changes for debt collection
  • Collections for motor loans debt and credit card debt
  • Liaise with different parts of the business to provide best possible outcomes
  • Provide prompt and courteous customer service
  • Handle sensitive information
  • Calculate figures for contract payouts and outstanding amounts
  • Work in a team environment
  • Be upbeat and display a positive attitude and motivate others
  • Run the social committee and plan events and raise funds
  • Set and work to my own goals as well of those of the business
  • Provide one call resolution for customers
  • Identify customer’s needs and tailor a suitable outcome for customer and business
  • Handle accounts that have undergone legal action
  • Work various campaigns based on customer’s specific requests
  • Deal with third parties and operate within the Privacy Act
  • Work across multiple operating systems for many varying products

Senior member of Sales & Retentions Department

ADT Security
11.2004 - 03.2009
  • Handle incoming customer enquiries via phone and written correspondence
  • Make outbound calls to resolve customer issues and enquiries
  • Monitor KPI’s to ensure all daily tasks are completed
  • Allocate customer accounts to fellow representatives
  • Establish account details for new clients and sign them to contracts
  • Distribute sales leads to field representatives for customer quotations
  • Dispatch written confirmation to customers for all sales
  • Provide technical assistance to customers when required
  • Calculate figures for contract payouts and outstanding amounts
  • Ascertain customer’s new address details to generate new business
  • Provide information to existing and potential customer about the equipment and services that ADT provides
  • Sell the benefits of alarm monitoring to existing clients and sign them to new contracts
  • Retain customers through discounts and dispute resolution
  • Resolve customer’s disputes and concerns with ADT’s service or equipment

Telesales operator for AAPT Smartchat launch

AAPT/Salesforce
06.2004 - 10.2004
  • Make outbound calls through company database and explain the features and benefits of AAPT
  • Sell the benefits of AAPT and sign the people onto new contracts with AAPT

Direct sales and installations for Foxtel Digital launch

Foxtel/Salesforce
12.2003 - 05.2004
  • Act as a direct face-to-face representative for Foxtel Australia
  • Demonstrate the benefits and features of Foxtel Digital
  • Sell the benefits of Foxtel Digital and sign the customer to a contract
  • Co-ordinate an installation time for the customer
  • Complete physical installation of Digital equipment for existing analogue customer upgrading to the new Digital service

Kirby Vacuum Cleaners
10.2003 - 12.2003
  • Display and demonstrate the features and benefits of the Kirby vacuum cleaner
  • Sell the machine as either an upfront cash/cheque payment or arrange finance for the customer

HMV Penrith
02.2003 - 09.2003
  • Assist customers within store enquiries
  • Maintain stock levels
  • Search database to place orders for customers
  • Cash handling
  • Promote both weekly and monthly specials and attractions

The Keg Restaurant
03.2002 - 01.2003
  • Ensure the customer enjoyed their time at the restaurant
  • Cash handling
  • Take customer orders and deliver their meal
  • Handle any customer complaints or questions and provide a satisfactory resolution

Coles Supermarkets
02.1998 - 12.2002
  • Assist customers with any in store product enquiries
  • Cash handling
  • Maintain stock levels
  • Ensure store was well presented
  • Unload and store deliveries in both storeroom and cool room

Education

Certificate 3 -

Financial Services
01.2016

Certificate 3 -

Communications
01.2005

Certificate 2 -

Retail Operations
01.1999

High School Certificate -

McCarthy Senior Catholic High School
01.1997

School Certificate -

St Dominic’s College
01.1995

Skills

  • Leadership
  • Customer focus
  • Result driven
  • Empathy
  • Ability to work to targets
  • Ability to resolve conflict and disputes
  • Ability to set my own goals and achieve them

References

  • James Brady, 0424273139
  • Josh Bartley, Clearview, 0416447521
  • Phil Hancock, Baycorp, 0435481366
  • Michael Vu, GE Money Parramatta, 0415521629
  • Kelli Hickmott, GE Money Buranda, 0409481626
  • Robert Burton, ADT Security, 0435734068
  • Josh Wood-Rich, AAPT/Salesforce, 0438355447
  • Torben Rolsten, Foxtel/Salesforce, 0413139159
  • Dale Price, DDT Couriers, 0414510557
  • James Fryer, Keg Restaurant, 0413048559
  • David Ward, HMV Penrith, 0414554586

Timeline

Adviser Support & Care Team

Clearview Insurance
01.2020 - Current

PDL & Contingency Collections

Baycorp
07.2015 - 12.2019

Collections & Customer Service

GE Money
04.2009 - 06.2015

Senior member of Sales & Retentions Department

ADT Security
11.2004 - 03.2009

Telesales operator for AAPT Smartchat launch

AAPT/Salesforce
06.2004 - 10.2004

Direct sales and installations for Foxtel Digital launch

Foxtel/Salesforce
12.2003 - 05.2004

Kirby Vacuum Cleaners
10.2003 - 12.2003

HMV Penrith
02.2003 - 09.2003

The Keg Restaurant
03.2002 - 01.2003

Coles Supermarkets
02.1998 - 12.2002

Certificate 3 -

Financial Services

Certificate 3 -

Communications

Certificate 2 -

Retail Operations

High School Certificate -

McCarthy Senior Catholic High School

School Certificate -

St Dominic’s College

Similar Profiles

CREATE PROFILE
David Gibbs