David Gordon

Export Supervisor

Commonwealth Serum Laboratories

Parkville, VIC

03.1978 - 09.1993

Spearheaded continuous improvement of processes and controls to drive consistent customer satisfaction.
Oversaw pre-alerts to determine if freight would arrive as expected.
Established, monitored and revised service standards for customs clearance operations.
Examined documents to comply with federal and foreign regulations governing shipment, receipt and documentation of products.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Handled day-to-day shipping and receiving overseeing more than Number packages per day.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Conducted research to address shipping errors and packaging mistakes.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Collaborated with manufacturing and supply chain management.
Integrated warehouse operations with existing and new business processes.
Tracked production and quality control systems to proactively identify deficiencies.
Managed scheduling and task delegation for Number-member warehouse team.
Performed freight processing functions, assisting associates with irregularities in Type freight.
Operated Type computer system, hand-held inventory control device and calculator to perform Action.
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Conducted inventory audits with Number% accuracy following company procedures.
Expedited resolutions of shipping errors and packaging mistakes.