David Graham
Kewdale,WA
Summary
Dynamic small business owner with expertise in customer relationship management, contract negotiation, and problem-solving. Track record of resolving customer inquiries effectively and fostering client loyalty through strong communication skills.
Overview
32
32
years of professional experience
4
4
Certifications
Work History
Small Business Owner
Essential Signs and Services
Kewdale, WA
01.1994 - Current
- Managed daily operations and ensured smooth workflow in the business.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Built relationships with clients to foster loyalty and repeat business.
- Advised employees on best practices regarding safety protocols and procedures.
- Negotiated contracts and agreements to secure advantageous terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Skills
- Contract negotiation
- Risk assessment
- Customer relationship management
- Quality assurance
- Problem solving
- Effective communication
- Decision making
- Adaptability
- Opportunity identification
- Small business operations
- Problem-solving abilities
- Verbal and written communication
Certification
3M Applicator Course Level 2 Commercial Graphics Division
Timeline
Small Business Owner
Essential Signs and Services
01.1994 - Current