Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Timeline
BusinessDevelopmentManager
David Grasso

David Grasso

Sydney,NSW

Summary

Knowledgeable Dispatcher with 8 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Dedicated SRC Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling responses, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing jobs with speed and accuracy. Dedicated Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Stellar skills in clear and professional team and management communication. Enthusiastic about driving improvements to business operations. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Analytical and organized dispatcher with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Diligent College Student focused on cyber security and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level management goals position to help launch career while achieving company goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Loss Prevention Specialist

Myer
Sydney, NSW
12.2003 - 12.2005
  • Monitored surveillance cameras to detect suspicious activity.
  • Conducted investigations into thefts and other security breaches.
  • Assessed risk levels for incoming shipments, ensuring that all safety protocols were followed.
  • Inspected merchandise for compliance with theft prevention policies.
  • Developed and implemented loss prevention procedures to reduce inventory shrinkage.
  • Maintained records of incidents, including employee violations and customer complaints.
  • Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
  • Provided training on loss prevention techniques to staff members at multiple locations.
  • Investigated shoplifting cases and provided evidence in court proceedings as needed.
  • Performed regular audits of store operations to ensure compliance with safety regulations.
  • Interviewed witnesses and suspects in connection with security-related incidents.
  • Coordinated with local law enforcement agencies when necessary regarding criminal activities.
  • Responded quickly to emergency situations, such as robberies or assaults, providing support until police arrived.
  • Ensured the proper use of access control systems by monitoring personnel movements throughout the facility.
  • Managed daily reports related to security issues, including employee misconduct, theft, vandalism.
  • Organized monthly meetings with store managers to discuss current security trends and practices.
  • Reviewed store layouts regularly for possible vulnerabilities in order to prevent theft or intrusions.
  • Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
  • Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Collaborated with law enforcement to resolve escalated situations.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Drafted and documented security procedures, policies and standards.
  • Planned and launched policies and procedures to minimize asset losses.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Apprehended trespassers and rule violators and removed from premises.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.

Night Club Security

Merivale
Sydney, NSW
03.2000 - 12.2005
  • Conducted regular patrols of the premises to ensure safety and security.
  • Intervened in situations involving unruly guests or staff members, using appropriate force when necessary.
  • Enforced club policies and regulations such as dress code, age restrictions, and alcohol consumption rules.
  • Provided assistance to patrons with medical emergencies until paramedics arrived on scene.
  • Assisted guests with directions or other requests related to their visit.
  • Responded quickly to fire alarms and conducted evacuation procedures when needed.
  • Maintained order during large events by monitoring crowd behavior and dispersing potential conflicts before they occurred.
  • Investigated incidents that took place on the property including theft, vandalism, disturbances, fights.
  • Performed daily checks of locks and alarm systems to ensure proper functioning.
  • Notified police or emergency services as required when incidents occurred on the premises.
  • Prepared reports detailing all incidents that took place while on duty.
  • Helped maintain cleanliness of the facility by removing debris from common areas.
  • Developed relationships with local law enforcement agencies in order to promote effective communication between departments.
  • Managed access control points at entrances and exits ensuring only authorized personnel entered the building.
  • Observed people entering and leaving the property for signs of intoxication or criminal behavior.
  • Actively monitored parking lots for unauthorized persons loitering in vehicles or on foot.
  • Educated staff members about security protocols and encouraged them to report any suspicious activity immediately.
  • Assisted with training new employees regarding safety procedures throughout the building.
  • Resolved conflicts and restrained patrons from getting into fights.
  • Administered crowd control and broke up disturbances without appearing threatening or intimidating.
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Confirmed people were not visibly intoxicated prior to entering premises.
  • Verified IDs for legal age prior to admission into premises.
  • Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Refused admission to known troublemakers.
  • Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
  • Inspected each person to check for weapons or contraband before entering premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.

SRC Dispatcher

Sydney Water
Parramatta, NSW
09.2018 - Current
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Tracked changes in computer system to keep records current and accurate.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Relayed work orders and information between work crews, supervisors, and SR Patrolman.
  • Monitored radio frequencies to ensure proper communication between SR Patrolman in the field and dispatch office.
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies for improving efficiency within the dispatch department.
  • Verified driver credentials prior to assigning them a route or task.
  • Maintained logs of all incoming calls and outgoing calls and assigned tasks.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Addressed questions, problems or requests for service or equipment.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received or prepared work orders.
  • Organized paperwork associated with deliveries including manifests, Routine patrols and car check lists.
  • Managed daily delivery and work schedules to maximize coverage.
  • Oversaw communications within assigned territories.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers.
  • Documented services performed, operations information, and dispatch details in system.
  • Coordinated with other dispatchers to ensure efficient KPI schedules were met.
  • Received and dispatched calls for emergency services.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Mentored junior team members and managed employee relationships.
  • Updated records of driver locations, delays, and cancellations.
  • Provided timely updates to customers regarding their orders or requests.
  • Identified locations and needs of callers to accurately send assistance.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Ordered supplies or equipment to issue to personnel.
  • Arranged for repairs to restore service and schedules.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Scheduled loads according to priority and available equipment.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Recorded results of service calls to create report summaries for senior management.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Leveraged forcefield and Honeywell skills to input and compile data gathered from various sources.
  • Modified existing software systems to enhance performance and add new features.
  • Worked with cross-functional teams to achieve goals.
  • Answered 100 calls per shift to assist with Staff and monitoring questions and concerns.
  • Identified needs of staff promptly and efficiently.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Investigated and resolved customer and vendor issues to retain business.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Communicated with individuals within inbound call center setting to complete dispatch support for security response calls.
  • Prepared daily work and run schedules.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Reported delays, accidents or other traffic and transportation situations.

Control Room Operator

Westpac
Sydney, NSW
09.2007 - 09.2015
  • Monitored and tracked the progress of equipment in process, ensuring that all operations were running smoothly.
  • Performed routine maintenance on equipment, troubleshooting issues as they arose.
  • Maintained accurate records of data related to production processes and ensured quality control standards were met.
  • Provided support to other departments within the organization as needed.
  • Ensured compliance with safety regulations and procedures, reporting any violations or potential hazards immediately.
  • Assisted in developing new processes for improved efficiency and productivity.
  • Operated a variety of control systems including PLCs, HMIs, SCADA systems.
  • Analyzed performance data to identify areas for improvement and recommend solutions accordingly.
  • Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
  • Prepared reports summarizing production activities for management review.
  • Conducted regular inspections of machinery and equipment in order to ensure optimal functioning.
  • Cocompletion of projects.ordinated team activities and delegated tasks to ensure efficient
  • Developed strategies for problem solving and conflict resolution among team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Established clear expectations for employees, providing guidance when needed.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Communicated effectively with other team members regarding changes or updates related to production operations.
  • Identified potential problems before they occurred by monitoring trends in performance data.
  • Collaborated with engineers and technicians on projects requiring technical expertise.
  • Developed detailed documentation outlining procedures for operating control room equipment.
  • Trained new personnel on proper operation of control room systems.
  • Utilized problem-solving skills to diagnose issues with machinery or software programs.
  • Implemented process changes based on feedback from colleagues or customers.
  • Identified and recommended operational changes to improve plant reliability, performance and output.
  • Checked well automation and alarms in operational control center and dispatched crews to maximize well performance and runtime.
  • Followed safety guidelines to minimize workplace hazards and protect fellow workers from harm.
  • Monitored and adjusted emissions control equipment to meet federal and state regulations.
  • Calibrated and troubleshot automation, power and building interface systems.
  • Analyzed variations in operating conditions and interpreted meter and gauge readings to troubleshoot plant equipment and resolve operational problems.
  • Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.
  • Maintained high-level communication with direct supervisors to support rapid issue resolution.
  • Updated computer data logs and prepared reports to inform next shift about notable needs and incidents.
  • Recorded and compiled operational data by completing and maintaining forms, logs or reports.
  • Took regulatory action based on readings from charts, meters and gauges.
  • Opened and closed valves and switches in sequence to start or shut down auxiliary units.

Cash in Transit

Divisional Security
Sydney, NSW
01.2005 - 09.2007
  • Maintained strict adherence to safety protocols and cash handling procedures.
  • Ensured secure transport of money between locations, while maintaining a high level of security awareness.
  • Performed daily inspections of vehicle and equipment prior to each shift with Management and supervisors.
  • Interacted with customers in a courteous manner to ensure customer satisfaction.
  • Verified the accuracy of incoming and outgoing funds using established procedures.
  • Patrolled areas in assigned vehicles, conducted interior and exterior checks of premises and monitored security cameras.
  • Provided assistance to customers in need and responded promptly to any suspicious activity or disturbances.
  • Performed regular maintenance on assigned vehicle, including checking fluid levels, tire pressure.
  • Assisted with loading and unloading cargo from vehicles when necessary.
  • Monitored traffic flow at intersections during peak hours for safety purposes.
  • Responded quickly to emergency situations and provided support as needed.
  • Collaborated with other law enforcement agencies as required by protocol.
  • Documented all activities accurately in logbooks according to company policy.
  • Maintained radio contact with dispatch throughout shifts to ensure timely response times.
  • Operated specialized surveillance equipment such as radios, scanners, GPS systems.
  • Investigated potential security threats or breaches and took appropriate action when necessary.
  • Observed safe driving practices at all times while operating company-owned vehicles.
  • Participated in training exercises designed to improve operational efficiency and safety measures.
  • Reported any suspicious activities or incidents immediately upon discovery.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Tracked vehicles on premises, including license plate numbers.
  • Planned and implemented special safety or preventive programs.
  • Patrolled stations, yards and other facilities to maintain secure perimeters and access points.
  • Investigated missing item incidents to determine nature and extent of activities, looping in law enforcement to handle criminal matters.

Senior Personal Loan Specialist

St George Bank
Kogarah, NSW
01.2001 - 12.2003
  • Reviewed customer creditworthiness and prepared loan applications for approval.
  • Provided guidance to customers regarding loan terms, conditions, and eligibility criteria.
  • Conducted detailed financial analyses of loan applicants' income, debt, and assets.
  • Processed loan applications in accordance with established procedures and regulations.
  • Prepared loan documentation including promissory notes and security agreements.
  • Resolved customer inquiries related to the status of their loans or other information requests.
  • Maintained records of all loan transactions including payments received, principal balances due, and interest charges incurred.
  • Monitored customer accounts to ensure timely payments were made according to contractual agreements.
  • Identified potential risks associated with loan portfolios and took proactive measures to mitigate those risks.
  • Ensured compliance with applicable laws governing consumer lending practices.
  • Implemented strategies designed to increase customer satisfaction while minimizing delinquencies or defaults on loans.
  • Assisted in developing new products or services that would meet customer needs in an efficient manner.
  • Analyzed current market trends for personal loans in order to make recommendations about pricing structures or product features.
  • Performed periodic reviews of existing loan portfolio performance indicators such as delinquency rates or average account balance levels.
  • Provided training sessions for junior personnel on various aspects of the personal loan process.
  • Participated in industry events such as conferences or workshops in order to network with peers and gain insight into emerging trends within the field.
  • Evaluated financial, income and credit documentation to make loan decisions.
  • Built and strengthened client relationships to form long-lasting, profitable bonds.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Updated client account information and records in company databases.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Identified valuable solutions for customers with credit problems.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Collaborated with company teams to expedite loan approval processes.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Developed loan contracts and explained contract terms to clients.
  • Located and suggested loan packages that met client needs and priorities.
  • Set up debt payment plans based on client credit, income and assets.
  • Developed and recommended personal or commercial loan packages for clients.
  • Prepared reports for customers with delinquent and irreconcilable accounts.

Shopping Centre Security Officer

Broadway Shopping Centre
Sydney, NSW
01.1998 - 01.2000
  • Developed strong communication and organizational skills through working on group projects.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Completed full building and grounds patrols to spot and investigate concerns.

Barista

Sweet Sips
Miranda, NSW
04.1994 - 12.1997
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Designed and adjusted work schedules to meet business demands.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Created new training guidelines, and provided staff orientation and training.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Monitored customer feedback to improve barista performance and customer service.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Monitored food inventory and supplies to prevent waste.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Packaged and stored food products following proper handling and preservation methods.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Organized and re-stocked various stations and self-service items.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Monitored and maintained required food temperatures for safety.
  • Monitored food temperature, discarding items not stored correctly.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Cleaned and maintained work areas, equipment and utensils.
  • Pushed, pulled and transported large loads and objects.
  • Lifted and carried heavy materials.
  • Trained new staff on food preparation and safety procedures.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

High School Diploma -

St Patrick's
Sutherland, NSW
12-1993

Skills

  • Database Management
  • Dispatch Coordination
  • Route Navigation
  • Driver Communication
  • Work Order Management
  • Updating Logs
  • Communication Equipment Operation
  • Database Maintenance
  • Database Updates
  • Improving Operations
  • Critical Thinker
  • Geographical Knowledge
  • Verifying Coverage
  • Customer Relationship Management
  • For Proficiency
  • Forcefield and Honeywell Proficiency
  • Training New Hires
  • Service Planning
  • Monitoring Field Personnel
  • Dispatching Procedures
  • Route Planning
  • Adjusting Routes
  • Schedule Coordination
  • Incident Reporting
  • Stress Tolerance
  • Customer Relations

Languages

Italian
Professional

Accomplishments

I have always meet goals together with team goals where I have been given a number of awards and certificates

I am also a leader in my current role by helping people align their collective direction, to execute strategic plans.

Affiliations

Running, Training. Weight lifting. swimming, cycling

Certification

Certificate IV in Security Risk Management (Currently Studying)

Diploma of Security Risk Management (Studying end of the year)

Diploma of Cyber Security (Studying beginning of next next year)

Certificate in Alarm and Security Installations.

Certificate in Responsible Service of Alcohol

Certificate in Senior First Aid

Certificate in Screen Baggage and People

Certificate in Loss Prevention

Certificate II in Security Operations

Drivers License

Riders License

Security License

Firearms License

Timeline

SRC Dispatcher

Sydney Water
09.2018 - Current

Control Room Operator

Westpac
09.2007 - 09.2015

Cash in Transit

Divisional Security
01.2005 - 09.2007

Loss Prevention Specialist

Myer
12.2003 - 12.2005

Senior Personal Loan Specialist

St George Bank
01.2001 - 12.2003

Night Club Security

Merivale
03.2000 - 12.2005

Shopping Centre Security Officer

Broadway Shopping Centre
01.1998 - 01.2000

Barista

Sweet Sips
04.1994 - 12.1997

High School Diploma -

St Patrick's

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David Grasso