David Gudgeon
Melbourne,VIC
Summary
Dynamic professional with comprehensive expertise in customer service and adept conflict resolution skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Member Engagement Specialist
TelstraSuper
Melbourne, VIC
02.2022 - 06.2025
- Campaign calls, account maintenance, Welcome and funding calls. Covering inbound line for Member Contact Centre.
- Assisted with onboarding new members by providing information about the organization's offerings.
Postal Delivery Officer
Australia Post
Melbourne, VIC
01.2020 - 01.2022
- Postal delivery.
- Maintained records of daily delivery logs including number of pieces delivered and undeliverable items returned or forwarded.
Member Engagement Specialist
First State Super
Melbourne, VIC
02.2015 - 10.2019
- Scheduled financial planning appointments for Super fund members.
Engaged with First State Super members to enhance retention efforts.
Baggage Services Agent
Toll Dnata
Melbourne/Tullamarine, VIC
02.2013 - 01.2015
- Addressed customer complaints professionally, ensuring compliance with company policies and procedures.
Custoner Service Agent
Hostplus
Melbourne, VIC
10.2007 - 02.2013
- Advanced through multiple roles, progressing from contact centre positions to ultimately serve as Member Services Consultant within Hostplus Executive.
Franchise Owner/Manager
Formalwear Express
Melbourne, VIC
02.2003 - 02.2009
- Established new franchise for mobile formal wear rentals in Outer Eastern Suburbs of Melbourne.
- Maintained comprehensive financial records, including income statements, balance sheets, and budget reports.
Delivery Driver
Metropolitan Express
Melbourne, VIC
06.2006 - 10.2007
- Responsible for delivery of consignments of freight for Repco, Paterson-Cheney, and medical instruments, pathological samples all over metropolitan Melbourne.
Warehouse Manager
Cykel
Melbourne, VIC
09.1999 - 05.2002
- Managed and supervised receipt, storage, and dispatch of goods within warehouse.
Education
High School -
Aigburth, Liverpool
Aigburth, Liverpool05.1985
Skills
- Document verification
- Customer service and support
- Conflict resolution
- Safety compliance
- Time management
- Effective communication
- Attention to detail
- Relationship management
- Adaptability
Affiliations
- I like to keep fit through Cycling and enjoy Motorcycling.
- Also enjoy yoga
References
References available upon request.
Timeline
Member Engagement Specialist
TelstraSuper
02.2022 - 06.2025
Postal Delivery Officer
Australia Post
01.2020 - 01.2022
Member Engagement Specialist
First State Super
02.2015 - 10.2019
Baggage Services Agent
Toll Dnata
02.2013 - 01.2015
Custoner Service Agent
Hostplus
10.2007 - 02.2013
Delivery Driver
Metropolitan Express
06.2006 - 10.2007
Franchise Owner/Manager
Formalwear Express
02.2003 - 02.2009
Warehouse Manager
Cykel
09.1999 - 05.2002
High School -
Aigburth, Liverpool
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