Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Work Availability
Additional Information
Timeline
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David Harvison

Scarborough

Summary

Dynamic Floor Supervisor at IGA with a proven track record in boosting sales through effective merchandising and exceptional customer service. Skilled in team leadership and employee development, I foster a positive work environment that enhances productivity and reduces turnover. Adept at inventory management and performance optimization, I drive operational excellence.

Overview

26
26
years of professional experience
1
1
Certificate

Work History

Floor Supervisor

IGA
05.2023 - Current
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Evaluated work of Number floor employees to improve performance.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.

Team Member Leader

Woolworths
01.2018 - 10.2021
  • Fostered a culture of continuous improvement by encouraging staff to take ownership of their work and identify areas for enhancement within the team''s processes or procedures.
  • Spearheaded initiatives that supported professional development for employees through skill-building workshops, seminars, and conferences.
  • Mentored junior staff members, providing guidance on professional development and career advancement opportunities.
  • Researched industry trends and best practices, incorporating relevant information into staff training materials and procedures.
  • Collaborated with other department leaders to develop strategies for improving overall company performance through synergistic efforts between teams.
  • Identified areas for improvement in staff performance, creating targeted training programs to address skill gaps.
  • Coordinated cross-functional teams to achieve project goals while maintaining excellent communication among departments.
  • Implemented new software tools to track staff performance metrics, leading to data-driven decision making and increased efficiency.
  • Delegated tasks effectively, balancing workload across the team while considering individual strengths and areas for improvement.
  • Optimized resource allocation by identifying inefficiencies in staffing levels or equipment usage, reallocating resources as needed to maximize output without compromising quality standards.
  • Addressed conflict resolution within the team promptly, maintaining open lines of communication to foster trust among employees.
  • Evaluated employee performance through ongoing feedback sessions, annual reviews, and goal-setting exercises to promote growth and development.
  • Motivated employees by setting achievable targets tied to tangible rewards such as bonuses or promotions based on individual accomplishments.
  • Ensured compliance with company policies and regulatory guidelines by conducting regular audits of staff activities and documentation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Observed packing operations to verify conformance to specifications.

Team Leader Manager

Woolworths
04.2009 - 01.2018
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
  • Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Led employee relations through effective communication, coaching, training, and development.

Team Member

Woolworths
12.1999 - 2001
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education

High School Diploma -

Mt Isa State High School
Mount Isa, QLD
12.1997

Skills

  • Customer satisfaction
  • POS systems operations
  • Team leadership
  • Customer relations
  • Policy enforcement
  • Employee motivation
  • Employee development
  • Operations management
  • Performance improvements
  • Stock management
  • Safety monitoring
  • Performance optimization
  • KPI monitoring
  • Retail merchandising
  • Performance coaching
  • Sales monitoring
  • Sales goal achievement
  • Employee workflow management
  • Workplace organization
  • Interpersonal conflict resolution
  • Service delivery coordination
  • Customer engagement strategies
  • Employee training
  • Staff scheduling
  • Workplace safety
  • Store operations
  • Promotions planning
  • Attention to detail
  • Critical thinking
  • Positive attitude
  • Staff training
  • Team management
  • Staff supervision
  • Sound judgment
  • Decision-making
  • Quality assurance
  • Staff management
  • Computer skills
  • Mentoring and training
  • Clear communication
  • Supply inventory management
  • Work Planning and Prioritization
  • Material handling and moving
  • Schedule coordination
  • Hazard identification
  • Work order explanation
  • Forklift operations
  • Loading and unloading
  • Workflow coordination
  • Employee performance evaluation
  • Production planning
  • Policy and procedure enforcement
  • Inspection results reports
  • Safety standards
  • Safety procedures
  • Daily receipts documentation
  • Information verification
  • Basic mathematics
  • Equipment inspection
  • Forklift operation
  • Emergency response
  • Performance assessment
  • Personnel management
  • Employee counseling
  • Process review
  • Word processing
  • Warehouse logistics

Accomplishments

Certificate 3 in business.

Certification

Certificate 3 in business

Interests

Bush walking Gardening Cooking Going out with friends

Spending Time with my pets

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Fork lift operator experience. Working in a kitchen for meals on wheels. Done landscaping while on jobseeker

Timeline

Floor Supervisor

IGA
05.2023 - Current

Team Member Leader

Woolworths
01.2018 - 10.2021

Team Leader Manager

Woolworths
04.2009 - 01.2018

Team Member

Woolworths
12.1999 - 2001

High School Diploma -

Mt Isa State High School

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David Harvison