David Hay
Netley/Adelaide,SA
Summary
I am a retired DFAT employee with 36 years experience in a varied range of areas in Australia and the Pacific, including long and short term postings to Fiji, Papua New Guinea and the Solomon Islands.
Roles have included placements in Media Relations, as a member of the Bougainville Peace Monitoring Group, Protocol, Personnel, DFAT Archives and the Australian Passport Office.
I possess strong communication and interpersonal skills.
I have extensive experience in navigating complex HR software (Peoplesoft) and other systems (Salesforce) to streamline administrative processes.
I am a hardworking employee with a focus on customer service, multitasking, and time management with a proactive attitude and the ability to learn quickly.
I possess a strong work ethic and I am eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Personnel Officer
Department of Foreign Affairs and Trade (DFAT)
Barton/Canberra, ACT
12.2022 - 12.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Passport Case Office
Department of Foreign Affairs and Trade
Adelaide, SA
09.2019 - 12.2022
- Provided customer service in person and over the telephone.
- Responded promptly to customer enquiries regarding passport services.
- Processed applications for new, renewed, or replacement passports.
- Performed identity checks using facial recognition technology.
Archives Officer
Department of Foreign Affairs and Trade
Canberra, ACT
06.2014 - 08.2019
- Previous roles have included overseas and domestic postings, 2 years working as a Diplomatic Courier (2012 - 2014) delivering sensitive government equipment and documents to various Australia Embassies and High Commissions worldwide.
- This role also included the delivery of temperature sensitive medicines and vaccines to missions located in Pacific and South East Asian countries, requiring an understanding of cold chain transport and storage.
- I commenced with the (then) Department of Trade in March 1987, which under Machinery of Government provisions became the Department of Foreign Affairs and Trade in mid-1987.
Education
Marist College
Pearce, Canberra, ACTSkills
- Employee engagement - my role as both personnel officer and Passport Case Office (PCO) involved constant consultation with stakeholders both within and outside of DFAT
- Diversity and Inclusion - I performed the role of Workplace Diversity Officer for which I was trained
- Employee Onboarding - a core part of my previous role was onboarding new starters at DFAT, which required great attention to detail including entering banking and superannuation details
References
References available upon request.
Timeline
Personnel Officer
Department of Foreign Affairs and Trade (DFAT)
12.2022 - 12.2023
Passport Case Office
Department of Foreign Affairs and Trade
09.2019 - 12.2022
Archives Officer
Department of Foreign Affairs and Trade
06.2014 - 08.2019
Marist College
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