David Hay
Summary
I am an adaptive professional leader skilled in strategic planning, project management, and operational oversight with a commitment to maintaining high standards and achieving results. I have a proven track record in enhancing operational efficiency while delivering outputs aligned with the strategic direction and organizational goals.
Overview
2011
2011
years of professional experience
Work History
Acting Superintendent/ Deputy General Manager
Custodial Operations
- Prepare and implement a business plan for the accommodation and offender development functions;
- Development and implementation of local procedures for the centre;
- Ensure the development, implementation and review of security plans;
- Ensure duty of care and workplace health and safety obligations for staff, offenders and the public are met;
- Provide leadership and guidance to the management teams and staff across the centre;
- Promote and support human resources and industrial relations processes and policies;
- Contribute to the preparation and implementation of the centre’s workforce plan
- Ensure centre practices are effective and compliant with relevant s and policies and best practice, and
- Facilitate the provision of services and resources to deliver a safe working environment
Correctional Manager
Custodial Operations
- Manage Sick leave and injury risk
- Monitor performance and standards of service delivery
- Identification, monitoring and resolving Risk to all areas of oversight
- Ensure that day to day operations occur in accordance with relevant legislative requiremen
- Oversight of the breach of discipline ensuring legislative compliance;
- Oversight of incident and ensure reporting compliance;
- Co-ordination of Contingency Testing;
- Security & Drug Strategy planning
- Management of Intelligence functions and operations
- Activities and Meaningful activities development and scheduling
- Concept of Operations Plan development
- Manage workplace risk developing mitigation strategies
- Birth Plan generation and approval;
- Termination of Pregnancy Plan generation and approval, and
- Monitor, review and implement COPD amendments and applying them to the workplace.
Manager, Business Integration
Community Corrections & Specialist Operations
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Principal Adviser
Operational Policy and Practice Group
- Development, review and amendment of operational policy and practice documents
- Provide timely guidance, advice, and information in relation to QCS’ operational policies and practices
- Contribute to and maintain oversight to the development and implementation of legislation, policies, and practices
- Responsible for the revision and amendments of current organisational policy and practices
- Identify compliance issues in ‘on the job’ applications, the remedial action required and/or further policy/practice amendments
- Manage internal quality management system processes including document control, data management and policy/practice revisions to ensure OPPG meets legislative and agency standards
- Manage MinCor activity and policy approvals by the Assistant and Deputy Commissioners, and
- Arrange for the publishing of policy amendments to OPG’s, COPD’s and local notice boards.
Project Officer
State Corrections Operations Centre (SCOC)
- Development of the State-wide Concept of Operations and overarching Operations Order
- Strategic and logistical response planning
- Business recovery planning
- Risk Assessments
- Development and collation of arising opportunities
- Development and Support for the implementation of Video Conferencing for Bail Applications
- Stakeholder liaison to the likes of Sisters Inside, Human Rights Commission and our Legal fraternity in respect to COVID-19 matters
- Later known as State Corrections Operations Centre (SCOC).
Correctional Supervisor
Custodial Operations
- Supervise a team of 32 Correctional Officers on a daily basis ensuring the effective delivery of services
- Daily Rostering
- Monitor staff performance providing support and guidance where required
- Ensure the delivery of Centre Operations occur in accordance with Practice Directives, Local Action Plans and all Legislative Delegations
- Effective management of incidents in accordance with operating procedures and guidelines completing all reporting requirements through Integrated Offender Management System (IOMS)
- Ensuring the effective delivery of services to offenders by confirming they are humanely contained in a safe and secure environment
- Liaise with specialist program staff in the monitoring and assessment for offender management
- Implementation and maintenance of an effective systems inclusive of Dynamic and Static Security ensuring their ongoing controls and evaluation, and
- Identification and management of security faults and liaise relevant service providers ensuring remedial action and repair occurs.
Custodial Correctional Officer
Brisbane Correctional Centre
- Manage the activities and behaviour of offenders in accordance with the centres ‘Structured Day’ and Legislative Delegations
- Actively assisting offenders with their rehabilitation overseeing their work and program activities offering motivation or referring them to specialist program staff and or physiologists
- Responding to Incidents and emergency situations
- Reporting incidents, any unusual offender behaviour or occurrences that could result in a breach of security
- Completing comprehensive Case Management and Behaviour Reports, and
- Accommodation Unit Management.
Custodial Operations
Department of Corrections
01.2004 - 01.2011
- Senior Corrections Officer
- Corrections Officer
- Site Co-ordinator – Drugs
- Elected Health and Safety Representative
- Advanced Control and Restraint Member (Riot Squad/ TRO)
- Razor Wire Extraction Team Member
Education
Diploma - Correctional Practice
Certificate IV - Correctional Practice
Certificate III - Correctional Practice
National Certificate - Offender Management Level V
National Certificate - Offender Management Level IV
National Certificate - Offender Management Level III
National Certificate - Occupational Health and Safety
London and City Guilds - Cooking and Hospitality
National Certificate - Educational Achievement Level III (Bursary/University Entrance)
National Certificate - Educational Achievement Level II
National Certificate - Educational Achievement Level I
Skills
Strategic planning
Solution based thinking
Effective stakeholder liaison
Leadership and vision
Ability to prioritise operational demand
Promotion of team development and skills
Management of Intelligence functions and operations
Concept of Operations Plan development
Workplace risk management
Mitigation strategies development
Monitor, review and implement COPD amendments
- Project management and coordination
- Quality assurance
- Quality standards
- Key decision making
- Policy development
Timeline
Custodial Operations
Department of Corrections
01.2004 - 01.2011
Certificate IV - Correctional Practice
Certificate III - Correctional Practice
National Certificate - Offender Management Level V
National Certificate - Offender Management Level IV
National Certificate - Offender Management Level III
National Certificate - Occupational Health and Safety
London and City Guilds - Cooking and Hospitality
National Certificate - Educational Achievement Level III (Bursary/University Entrance)
National Certificate - Educational Achievement Level II
Acting Superintendent/ Deputy General Manager
Custodial Operations
Correctional Manager
Custodial Operations
Manager, Business Integration
Community Corrections & Specialist Operations
Principal Adviser
Operational Policy and Practice Group
Project Officer
State Corrections Operations Centre (SCOC)
Correctional Supervisor
Custodial Operations
Custodial Correctional Officer
Brisbane Correctional Centre
Diploma - Correctional Practice
National Certificate - Educational Achievement Level I
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