Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Interests
Timeline
Generic

David Healey

Northcote,Australia

Summary

I am a highly experienced operational and people manager with a proven ability to drive cohesive, results-oriented teams by setting clear policies and vision. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations to support key stakeholders and customer requirements. Highly attuned to industry risk management conventions. Drives necessary change to keep operations lean, agile and ready for any demand. Excellent sense of market conditions, best practices and strategies that will impact workflows and dynamics honed through years of extensive stakeholder and key client management.

Overview

13
13
years of professional experience

Work History

Assistant Vice President. Onshore Delivery Lead

Genpact Australia
01.2022 - 08.2024
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Enhanced cross-skilling collaboration between team members implementing innovative digital training tools. Built operational flex to deal with volume fluctation. c
  • Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
  • Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.

Senior Manager Change Delivery, Business Banking Operations

Westpac Banking Corporation
08.2021 - 01.2022
  • Provided strong leadership to enhance team productivity and morale.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit, particularly in dealing with regulatory and remdiation programs
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.



SENIOR MANAGER Business Banking Operations

Westpac Banking Corporation
06.2019 - 08.2021
  • Leading the Melbourne Business Banking Operations centre, a business with over 120 headcount and accountable for FTE budget for same
  • Led cross-functional teams in multiple geographies to achieve project milestones and deliver high-quality results.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored people leaders to develop skills and create sound succession planning across the business.
  • Accountable for the operational performance of a variety of key customer functions
  • This included origination and servicing teams in Melbourne, Sydney and India
  • Extensive experience in effectively managing process and teams remotely
  • Achieved operational excellence by streamlining processes and implementing best practices.

RELATIONSHIP MANAGER

Westpac Banking Corporation
08.2014 - 06.2019
  • Accountable for the performance of key originations functions and Settlements in the Melbourne center
  • Driving consistency across teams and geographies for improved customer experience
  • Ensuring key Risk disciplines including SOX requirements are met consistently
  • Key business leader is successful introduction of PEXA into Business Banking including participation in industry wide forum

Team Manager

Westpac Banking Corporation
06.2011 - 08.2014
  • Accountable for managing SLA and cycle time performance for key originations functions including Purchases and Lend Against Existing Security
  • Attained consistently high team engagement scores
  • Delegating work assignments and prioritizing tasks
  • Initiated training sessions and coached employees to develop effective staff capability
  • Oversaw daily workloads and workflow for smooth operations

Education

Certificate of Executive Leadership -

UNSW
01.2018

Bachelor of Arts - Public Relations & Literature

RMIT
01.1989

Skills

  • Business performance management
  • Influencing and negotiating
  • Operations planning
  • Data-driven decision-making
  • Cross-functional team leadership
  • Issue and conflict resolution
  • Collaboration & Stakeholder Management
  • Negotiation
  • Effective relationship building
  • Policy compliance
  • Process management oversight
  • Business strategy creation

Hobbies and Interests

  • World affairs
  • Travel
  • Politics
  • Literature

References

  • Sara Freeburger, Executive Manager, Westpac Banking Corporation, 0409 390 850
  • Tim Graham, Vice President, Genpact Australia, 0425 231 321
  • Karen Sterling, Head of Prize Experience, The Lottery Corporation, 0457 548 025

Interests

I have a an on-going love and interest in literature I am also very attuned to world affairs and geopolitcs and enjoy listening to and reading about the most recent developments

I love music and listening to podcasts I often combine these with long walks on the weekend

I try and balance my love of food and dining out with gym visits four time a week

Timeline

Assistant Vice President. Onshore Delivery Lead

Genpact Australia
01.2022 - 08.2024

Senior Manager Change Delivery, Business Banking Operations

Westpac Banking Corporation
08.2021 - 01.2022

SENIOR MANAGER Business Banking Operations

Westpac Banking Corporation
06.2019 - 08.2021

RELATIONSHIP MANAGER

Westpac Banking Corporation
08.2014 - 06.2019

Team Manager

Westpac Banking Corporation
06.2011 - 08.2014

Bachelor of Arts - Public Relations & Literature

RMIT

Certificate of Executive Leadership -

UNSW

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David Healey