David Heanes
Moorebank,NSW
Summary
Store Manager with extensive experience at Woolworths Group, recognized for driving customer engagement and analytical problem-solving. Achieved notable enhancements in store performance through strategic inventory management and strong team leadership, resulting in increased customer satisfaction. Certified in Food Safety and adept at multitasking, promoting a positive workplace culture while maintaining compliance and operational standards.
Overview
18
18
years of professional experience
Work History
Store Manager
Woolworths Group
Lakemba-Burwood, NSW
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
Woolworths Group
Marrickville, Lidcombe, Riverwood, Kingsgrove.
01.2013 - 04.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Department Manager
Woolworths Group
Menai, Caringbah, Revesby
03.2008 - 01.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Returns Assistant Manager
Hills Transport
Villawood, NSW
02.2007 - 03.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma -
St John The Evangelist High School
Nowra, NSW01-1996
Skills
- Customer engagement
- Analytical thinking
- Customer engagement
- Multitasking and organization
- First aid trained
- EPJ and WS trained
- Food Safety Supervisor certified
Languages
English
Native or Bilingual
Timeline
Store Manager
Woolworths Group
02.2022 - Current
Assistant Store Manager
Woolworths Group
01.2013 - 04.2022
Department Manager
Woolworths Group
03.2008 - 01.2013
Returns Assistant Manager
Hills Transport
02.2007 - 03.2008
High School Diploma -
St John The Evangelist High School