David Heward
Parkwood,QLD
Summary
Accomplished Business Owner with a proven track record in staff management and financial management, enhancing company profitability and efficiency. Expert in strategic planning and business development, having successfully grown and transitioned a self-owned business. Skilled in fostering strong client relationships and mentoring teams, demonstrating exceptional attention to detail and results-driven leadership.
Overview
24
24
years of professional experience
Work History
Business Owner
Self employed
Gold Coast, QLD
10.2000 - 08.2024
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Oversaw daily operations of the business and provided guidance when needed.
- Investigated new technologies that could improve efficiency within the organization.
- Interviewed, trained and supervised employees.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Improved company's quality and productivity by streamlining systems and processes.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Set pricing structures according to market analytics and emerging trends.
Education
Diploma - Business & Finance
New City College
Loughton, Essex, England01-1998
High School Diploma -
Roding Valley High School
Essex, England01-1996
Skills
- Project Management
- Staff Management
- Financial Management
- Employee Training
- Business Development
- Talent Allocation
- Strategic Planning
- Business Administration
- Resources Allocation
- Sales Development
- Coaching and Mentoring
- Purchasing and planning
- Staff hiring
- Sales strategics
- Attention to Detail
Timeline
Business Owner
Self employed
10.2000 - 08.2024
Diploma - Business & Finance
New City College
High School Diploma -
Roding Valley High School
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