Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Training
Timeline
Generic

David Holmes

Wynn Vale

Summary

I wish to apply my skills and education within a progressive and dynamic organization. I am ready to accept the challenge of continual learning and growth and want to put my knowledge and enthusiasm to work. I wish to expand my working knowledge and responsibilities as I embark on a solid and long-standing career.

Professional Workshop Manager with extensive experience in overseeing operations and improving productivity. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in equipment maintenance, staff training, and workflow optimization. Dependable and results-driven with focus on achieving high standards in every task.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Manager

Dave Benson Caravans
05.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored service staff performance and provided feedback for improvement.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Workshop Manager

Eagle Caravans and Campers
09.2021 - Current
  • During this period, I worked in the service department workshop; reporting directly to the Company Director and General Manager.
  • Manage and schedule workflow for up to 12 employees and 2-4 contractors.
  • Provide directions to employees to safely carry out workshop duties including camper/ hybrid caravan building, custom trailer building, brake and bearing servicing, 12 volt accessory fitment & fault finding.
  • Quoting and booking in of all repairs, service and insurance work.
  • Attended all warranty queries, created work orders to perform tasks/repairs to a resolution which met customers' expectations and deadlines.
  • Problem solving and fault-finding issues within the workshop.
  • Purchasing and inventory control of all parts and accessories
  • Drive productivity, quality, efficiency and improvement in the workshop.
  • Liaise with international factories detailing and documenting product faults and provide solutions.
  • ACHIEVEMENTS:
  • Introduced new production processes for building campers and hybrid caravans.
  • Mentored and trained younger and older technicians.
  • Introduced new build, assembly and pre delivery check sheets.
  • Introduced a new brake and bearings check sheet for servicing.
  • Introduced new tools, techniques, procedures and generic SOPs for operating machinery and equipment.
  • Refurbished workshop and redesigned layout.
  • Introduced and implemented new software system to track technicians time, vehicle history, inventory, quote, job cards & invoicing that integrated into Myob
  • Introduced detailed employment contracts for all new employees.
  • Created site safety rule contracts for all employees to sign.
  • Reduced workshop staff while maintaining production output.
  • Conducted job interviews and recruited new workshop employees.

Workshop Manager

Maverick Campers / Extreme Outdoors
04.2019 - 09.2021
  • During this period, I worked in the service department workshop; reporting directly to the Company Director.
  • Manage and schedule work for 4-6 employees and 2-4 contractors.
  • Provide directions to employees to safely carry out workshop duties including camper/ hybrid caravan building, brake and bearing servicing, 12 volt accessory fitment & fault finding.
  • Provide direction to employees to safely carry out builds, maintenance and repairs of motor bikes & quad bikes.
  • Attended to all warranty queries, created work orders to perform tasks, repairs to a resolution which meet customers' expectations and deadlines.
  • Perform Gas Plumbing on Campers and caravans as required and provide certificate of compliance.
  • ACHIEVEMENTS:
  • Achieved a streamlined production process for building campers and hybrid caravans.
  • Mentored and trained younger and older technicians.
  • Created a build, assembly and pre delivery check sheet.
  • Created a brakes and bearings check sheet for servicing.
  • Took control of the new caravan/camper warranty process, managing customer issues, raising warranty authorization, and spare parts requests – through to warranty completion.
  • Mapped out new factory site plan for better workflow.
  • Over saw the relocation of workshop to new workshop/factory facility in two separate locations due to continued growth

Service Technician

Dave Benson Caravans (Smith Motor Group)
01.2017 - 04.2019
  • During this period, I worked in the service department; reporting directly to the Service Manager.
  • Safely carry out workshop duties including Gas fitting, brake and bearing servicing, 12 volt accessory fitment and fault finding.
  • Pre delivery checks of caravans and campers to ensure all components work prior to hand over.
  • Ensure technician productivity and efficiency percentages are met and exceeded.
  • ACHIEVEMENTS:
  • Maintained required technician productivity and efficiency percentages.
  • Mentored and trained younger technicians.
  • Created a critical spares stock take sheet to avoid down time waiting for parts.
  • Completed training for Gas fitting and MIG welding TAFE courses.
  • Designed and manufactured caravan jack extension to save time and effort in jacking tandem caravans.
  • Sourced and installed ceiling mounted retractable air & water lines to reduce tripping hazards in the workplace.

Service Co-ordinator

Camperagent RV Service Centre
05.2016 - 01.2017
  • During this period, I worked in the service department; reporting directly to the Service Manager.
  • Schedule all new caravan and motor home hand overs.
  • Coordinate and manage repair and service work orders.
  • Respond to the demands of the workshop to ensure the supply of equipment, services and materials are available as required.
  • Manage and coordinate service technicians.
  • Monitor the service email and respond to enquiries.
  • ACHIEVEMENTS:
  • Designed and implemented an improved work Scheduling system to increase organization.
  • Streamlined work order process utilizing existing AM-Win internal work order system integrating the parts module from AM-Win.
  • Re-introduced the Am-Win job scan system with barcode scanner to capture technician’s hours.
  • Coached and trained other colleagues in the use of the AM-Win system.
  • Took control of the new caravan and motor home hand over scheduling process.
  • Established an improved stock locating system to reduce stock-take times.

Purchasing & Sales Officer

Maytow Caravans & Accessories
03.2014 - 04.2016
  • During this period, I worked in the service and sales department; reporting directly to the Business Development Manager.
  • Respond to the demands of the workshop and warranty departments to ensure the supply of equipment, services and materials are available as required.
  • Schedule and manage repair, insurance and warranty work orders.
  • Procure from reputable suppliers at competitive prices.
  • Organize, control and maintain stock, including replenishment, auditing, and stock-take for showroom and workshop.
  • Process online and front counter sales.
  • ACHIEVEMENTS:
  • Established an improved stock locating system to reduce stock-take times.
  • Created a new work order process utilizing existing AM-Win internal work order system integrating the parts module from AM-Win for repair, retrofit, insurance and service work.
  • Re-introduced the AM-Win P.O.S system with barcode scanner to reduce handwritten invoices and re-keying into AM-Win.
  • Introduced the AM-Win quote and estimate system for insurance work which can generate a job card/work order through to invoice.
  • Coached and trained other colleagues in the use of AM-Win P.O.S system.
  • Fulfilled online orders and processed through to shipment.
  • Took control of the new caravan warranty process, managing customer issues, raising warranty authority, and spare parts requests – through to warranty completion.

Engineering Purchasing Officer

Amcor Fibre Packaging
10.2005 - 10.2013
  • During this period, I worked in the engineering department reporting directly to the Plant Engineering Manager.
  • Respond to the demands of the Engineering and Production departments to ensure the supply of equipment, services and materials are available as required.
  • Procure from reputable suppliers at a competitive price.
  • Organize, control and maintain stores, including replenishment, auditing and stock-taking.
  • ACHIEVEMENTS:
  • Established an improved system for labeling store inventory.
  • Introduced a bar-coding system for Mechanical and Electrical consumables and components.
  • Created daily expenditure tracking and forecasting tool to maintain an R&M budget.
  • Designed and implemented stock reorder forms for raw materials and consumables used in production applications.
  • Reviewed the min-max holdings of plant consumables to ensure sufficient stock to avoid production down time.
  • Re-introduced the SAP work request system for production team leaders and provided assistance in re-training.
  • Participated in the overall preventative maintenance program acting as back up for the maintenance team leader issuing SAP PM work orders, reviewing completed work orders and creating work orders.
  • Created a workplace operating manual, utilizing screen snap shots and step-by-step processes, fully documenting the Stores Officer role ensuring consistent work practices.

Education

Diploma - Business (Operations)

Skills Recognition International
09.2023

Diploma - leadership and Management

Skills Recognition International
05.2023

Skills

  • PERSONAL
  • Excellent analytical and problem-solving skills
  • Highly committed and loyal team member with considered and reflective approach, contributing positively to team environments or work individually as required
  • Innovative, intelligent, punctual, driven with a can-do attitude
  • PROFESSIONAL
  • Demonstrated extensive experience in coordinating and managing effective and efficient inventory strategies to meet critical spare parts requirements
  • Manage availability of goods to meet maintenance and production requirements
  • Proven liaison skills with suppliers and contractors including external and internal departments
  • Proven ability to communicate effectively, building open and honest relationships with a range of managers, service technicians, key suppliers, production crews and contractors
  • Proficient in engineering, mechanical and electrical stores
  • Proven ability to coordinate and manage service technicians, assembly crews and contractors
  • COMPUTER SKILLS
  • Excellent PC Skills – Microsoft Excel, Word and Office, Internet & Email
  • SAP [Work Orders, Purchasing & Inventory Systems]
  • SRM [Supplier Relationship Management]
  • AM-WIN, WIN PARTS [Work Orders, Quotes, Purchasing & Inventory Systems]
  • MAINPAC [Work Orders, Purchasing & Inventory Systems]
  • Asana [Work Orders]
  • Zoho Desk [Work Orders]
  • Planner [Work Orders]- limited use
  • Myob [Quotes, Invoicing, Purchasing & Inventory Systems]
  • Workshop Software [Work Orders, Quotes, Invoicing, Purchasing & Inventory Systems]
  • Inventory coordination
  • Workshop organization
  • Scheduling and planning
  • Repairs proficiency
  • Supply management
  • Creativity and innovation
  • Equipment troubleshooting
  • Maintenance management
  • Hand and power tools
  • Repairs
  • Health and safety
  • Job scheduling
  • Workshop supervision
  • Fabrications experience
  • Fabrications expertise
  • Service planning
  • Interviewing skills
  • Client needs assessments
  • Budget administration
  • Staff oversight
  • Written and verbal communication
  • Proficient in software
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team building
  • Task prioritization
  • Stakeholder engagement
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Strategic partnerships
  • Strategic planning
  • Staff training
  • Staff supervision
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Project management
  • Client meetings
  • Data analysis
  • Administrative management
  • Financial reporting
  • Program implementation
  • Risk management
  • Policy implementation
  • Cultural sensitivity
  • Professional demeanor
  • Problem-solving aptitude
  • Negotiation
  • Performance metrics
  • Program development
  • Budget management
  • Policy development
  • Human resources
  • Analytical skills

Certification

  • September 2012 - Managing OHS of Contractors NSCA
  • May 2017 - Certificate III Gas Fitting TAFE SA
  • October 2017 - Perform Routine Gas Metal Arc Welding TAFE SA
  • June 2022 First Aid Certificate First Aid Pro

Hobbies and Interests

Family, Travel, Classic Cars, Bushwalking, Movies, Iaido

Training

  • 1997 – 2013 RANGE OF IN-HOUSE WORKSHOPS:
  • SAP EAM Purchasing and Stores
  • SAP Maintenance Module
  • SRM Supplier Relationship Management
  • Competition Law Compliance Training
  • Australian Trade Practices Law
  • Harassment & Bullying in the Workplace

Timeline

Service Manager

Dave Benson Caravans
05.2024 - Current

Workshop Manager

Eagle Caravans and Campers
09.2021 - Current

Workshop Manager

Maverick Campers / Extreme Outdoors
04.2019 - 09.2021

Service Technician

Dave Benson Caravans (Smith Motor Group)
01.2017 - 04.2019

Service Co-ordinator

Camperagent RV Service Centre
05.2016 - 01.2017

Purchasing & Sales Officer

Maytow Caravans & Accessories
03.2014 - 04.2016

Engineering Purchasing Officer

Amcor Fibre Packaging
10.2005 - 10.2013

Diploma - Business (Operations)

Skills Recognition International

Diploma - leadership and Management

Skills Recognition International

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David Holmes