David Holton
Woodville West
Summary
Experienced with managing casino operations and ensuring compliance with gaming regulations. Utilises leadership to guide teams and enhance operational efficiency. Track record of implementing effective strategies and optimizing financial and floor performance.
Overview
30
30
years of professional experience
Work History
Relief Senior Casino Manager
SkyCity Adelaide
01.2022 - Current
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behaviour and performance.
- Ensured ongoing compliance with gaming regulations.
- Champion of Tangam Solutions since 2020.
- Responsible for Spread Planning including events, to ensure our products meet our player demand and expectation.
- Recommend Yielding strategies to increase incremental revenue.
- Produce Monthly Tangam reports on floor and team performance.
- Implemented and are the administrator of employee yearly review Access System.
- Collaborate with departments to ensure communication between business units are clear.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behaviour and performance.
Casino Manager
SkyCity Adeladie
01.2018 - 01.2022
- Customer Service
- Compliance
- Game Integrity
- Staff Appraisals - Developer/Administrator
- Trainee Tracker - Developer/Administrator
- Concierge - Developer/Administrator
- Group Commission
- Performance Management
- Appraisals
- Implementing Change
- Business Objectives
Relief Pit Manager
SKYCITY Adelaide
06.2006 - 01.2018
- Customer Service
- Game Integrity
- Staff Appraisals - Developer/Administrator
- Trainee Tracker - Developer/Administrator
- Concierge - Developer/Administrator
- Group Commission
- Performance Management
- Appraisals
- Implementing Change
- Business Objectives
3 Handed Dealer / Supervisor
SKYCITY Adelaide
08.2002 - 06.2006
- Blackjack
- Roulette
- Commission Baccarat
- Non Commission Baccarat
Dealer
SKYCITY Adelaide
01.1999 - 08.2002
- Black Jack
- Roulette
- Commission Baccarat
- Non Commission Baccarat
Level 3 Bar Attendant
SKYCITY Adelaide
07.1995 - 12.1998
- Customer Service
- Bar Operations
- Ordering and Control Procedures
- Stocktaking and Sales
- Cash Handling
Education
Certificate IV - Front Line Management
01.2008
No Degree - Frontline Leadership
Rise Leadership Program
SkyCity Adelaide11-2024
Skills
- Results-oriented mindset
- Adaptable learning approach
- Acquiring new skills
- Proactive personal development
- Time management
- Flexible and reliable
- Employee engagement
- Effective leadership
- Strong organizational skills
- Attention to detail
Accomplishments
- “Quest for the Best” winner for “Play Hard”
- Promoted to Relief Senior Casino Manager 2022
- Administrator and Developer of Appraisal System
- Administrator and Developer of Trainee Database
- Administrator and Developer of the Pit Manager’s Concierge
Timeline
Relief Senior Casino Manager
SkyCity Adelaide
01.2022 - Current
Casino Manager
SkyCity Adeladie
01.2018 - 01.2022
Relief Pit Manager
SKYCITY Adelaide
06.2006 - 01.2018
3 Handed Dealer / Supervisor
SKYCITY Adelaide
08.2002 - 06.2006
Dealer
SKYCITY Adelaide
01.1999 - 08.2002
Level 3 Bar Attendant
SKYCITY Adelaide
07.1995 - 12.1998
Certificate IV - Front Line Management
No Degree - Frontline Leadership
Rise Leadership Program
Training
- 2024 Rise Leadership Program
- 2019 HRC RefresherTraining
- 2019 AML Advanced Refresher Training
- 2018 Compliance
- Problem Gambling
- Host responsibility
- 2016 Microsoft Access Database
- 2013 Grange Room Refresher Training
- 2006 Acting Pit Manager Training
- Great Service Training
- 2002 Supervisor Training
- 1999 – 2003 Table Games Training
- SKYCITY Adelaide
- - Blackjack (Jan 1999)
- - Poker (Sep 1999)
- - Roulette (March 2000)
- - Non Commission Baccarat (Oct 2001)
- - Commission Baccarat (Feb 2003)
Hobbies and Interests
Landscaping & design, cooking, Fitness, Sports Coach
Quest for the Best past recipient
Recipient of Quest for the Best.
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