David Hu
Macgregor,Australia
Summary
Dynamic OSHC Educator at Communities At Work, adept at fostering engaging after-school programs while excelling in stakeholder communication and documentation management. Proven ability in diagnosing ICT systems to ensure the smooth operation of over 200 users. A high level of service and support, with a track record of being proactive and flexible within a challenging environment, is a proven communicator; and can act on his initiative and work as effectively alone as with others. Thorough experience administering IT service requests, troubleshooting technical defects, and providing exceptional user assistance to ensure a smooth ICT framework.
Overview
3
3
years of professional experience
Work History
OSHC Educator
Communities At Work
Canberra, Australia
04.2023 - Current
- Prepared and provided safe and exciting after-school care programs while administering and communicating to multiple groups
- Communicated with parents and staff to provide a high standard of service and address issues or concerns in a timely manner
- Organized documentation, attendance, and incident reports, showing great organizational and reporting skills
- Adapted to a changing dynamic environment by working independently as well as a team
ICT SUPPORT (WORK Experience)
Brindabella Christian College
Canberra, Australia
06.2022 - 08.2022
- Supported and troubleshot ICT systems to ensure smooth operations for more than 200 desktop users
- Handle and fix technical concerns in a timely manner to ensure user satisfaction and maximize system
- Assisted in hardware and software installation, configuration, and compliance with security standards
- Administered access request and user profiles in the network system in tight collaboration with the administration team
- This was in addition to routine maintenance and upgrades without interrupting daily operations
- Screened for PC errors, documented troubleshooting procedures and developed use guidelines
Education
Bachelor of Business -
University of Canberra
12-2026
Year 12 Certificate -
Lake Ginninderra College
12.2023
Skills
- Stakeholder Communication
- Team collaboration
- Program development
- Legal research
- Data analysis
- Time management
- Problem-Solving
- ICT Support
- Initiative & Independence
- Adaptability
- Multitasking Abilities
- Regulatory compliance
- Effective communication
- Documentation management
Language Competencies
English: native language
Mandarin: fluent(speaking) intermediate (reading, writing)
Cantonese: intermediate(speaking) basic (reading, writing)
Timeline
OSHC Educator
Communities At Work
04.2023 - Current
ICT SUPPORT (WORK Experience)
Brindabella Christian College
06.2022 - 08.2022
Bachelor of Business -
University of Canberra
Year 12 Certificate -
Lake Ginninderra College
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