David Hurlow

A dynamic and results-driven Student Experience and Academic Support Manager with over 20 years in education, specializing in enhancing student engagement and outcomes through strategic program development. Known for advanced presentation skills and a student-centric approach. Proven ability to lead diverse teams, communicate effectively across all levels, and implement initiatives that foster an inclusive and supportive learning environment. Seeking a senior management role to leverage expertise in a public university setting.

• Retention Strategy Development, Developed and implemented a comprehensive retention strategy that identified critical areas for improvement, leading to enhanced focus on orientation and graduation processes.
• Enhancement of Orientation and Graduation, Redesigned orientation programs to boost engagement, resulting in significant increases in student satisfaction scores and academic stakeholder participation during graduation events.
• Peer Support Program Implementation, Launched a peer support program that became the largest student volunteer group at the college (ICMS 2010), contributing to increased student engagement and improved pass rates in challenging subjects.
• Stakeholder Communication and Event Management, Received multiple staff appreciation awards for exceptional stakeholder management and attention to detail in the planning and execution of key events such as orientation and graduation. Also received a teaching award during my time at The Hotel School, Southern Cross University.
• Crisis Management and Contingency Planning, Successfully navigated challenges during orientation events by implementing multiple contingency plans, ensuring seamless execution despite venue constraints and adverse weather conditions.
• Feedback and Continuous Improvement, Instituted a robust feedback mechanism through surveys and debrief sessions post-events, enabling data-driven enhancements to student services and overall event execution.