Summary
Overview
Work History
Education
Skills
Professional Highlights
Hobbies and Interests
Training
Timeline
Generic

David Hyland

Altona

Summary

Records management professional with strong background in organizing and maintaining records systems. Skilled in document control, compliance, and data integrity, ensuring efficient and secure information handling. Focused on team collaboration and adaptable to changing needs, consistently driving results and improving processes. Known for reliability and proactive approach to problem-solving.

Overview

18
18
years of professional experience

Work History

Sharepoint Technical Analyst

VLine
01.2024 - 12.2024
  • I returned to V/line on a contract basis as the Sharepoint Technical Analyst to locate and assess all V/line Asset information in a myriad of share drives and collate and update that information in one single searchable repository within Sharepoint

Information Governance Advisor

VLine
12.2022 - 08.2023
  • In this role, we were readying the business to implement an EDRMS and connect it to all existing business systems
  • This involved developing a BCS and updating, creating and maintaining policies, procedures and framework
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with internal stakeholders to ensure consistent retention and loyalty.

Information and Records Management Coordinator

WorkSafe Victoria
05.2022 - 12.2022
  • I updated, created and maintained policies, procedures and framework
  • I developed integration and functionality to meet our business units requirements
  • I processed purchase orders and receipting for the Information and Records Unit and developed and maintained document and mail scanning procedures
  • I provided system Content Manager training for current staff and new starters
  • While Implementing Recordpoint as the new EDRMS, I was tasked with interpreting and The AI processes and writing testing and implementing new ones
  • Organized training sessions for new employees on company-specific records management procedures and best practices.

Records and EDRMS Administrator

Victorian Managed Insurance Authority
03.2018 - 05.2022
  • I provided system Content Manager training for current staff and new starters raising the level of knowledge and usage throughout the company
  • In 2019, we did an upgrade of Content Manager and upgraded our environment to Office365 and the cloud
  • I undertook quality control checks to ensure users are accurately using the system
  • I was the contact point for any system queries staff may have and help solve system problems
  • I redesigned and implemented Content Manager Locations and security
  • I assisted staff with advice on document creation and storage
  • I assisted in writing and creating procedural documentation
  • I updated policy and procedure documentation on our Intranet sites
  • I created electronic folders as needed on request
  • I am responsible for the archiving and retrieval of physical files, mail registration and scanning
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.

EDRMS Support Officer

MFB now Fire Rescue Victoria
10.2017 - 03.2018
  • This position involved maintaining the records database, registering records, documents and creating new files
  • I tracked and updated all file movement, dealt with staff requests and was also involved in the archiving and retrieval of files
  • I was involved in various project tasks which were leading towards an upgrade and rollout of the new EDRMS

Data Entry Officer

Department of Treasury and Finance
04.2017 - 10.2017
  • In this contract position, I was solely responsible for sorting and digitising stored records and building plans into the EDRMS (TRIM / Content Manager)
  • Minimized discrepancies in collected information by conducting thorough research on unclear or incomplete source material prior to entering it into the system.

Records Officer

Department of the Premier and Cabinet
03.2017 - 04.2017
  • This position involved using TRIM / Content Manager to register a large volume of files that were not in the system
  • I was also able to share my knowledge and experience to assist various departments in preparation of relocating buildings

Records Officer

Victoria State Emergency Service Authority
10.2016 - 01.2017
  • I was solely responsible for performing several data cleansing projects within TRIM / Content Manager
  • I also registered folders and documents, created and archived files and maintained the database
  • Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.

Records Officer/ Senior Records Officer

Airservices Australia
11.2011 - 09.2016
  • I was part of the project team that implemented TRIM / Content Manager throughout Airservices, from configuration and change management through to staff training and rollout
  • I was also involved in the upgrade to HP Records Manager 8 and Sharepoint in 2016
  • I had the opportunity to train staff in Canberra, Adelaide and Tasmania as part of this upgrade
  • I was responsible for providing EDRMS training to over three hundred staff throughout Australia
  • I enjoyed the opportunity to interact with staff at all levels effectively
  • I continued to be the point of contact for ongoing help, advice, problem solving and refresher training
  • I successfully developed and delivered a TRIM / Content Manager training program for new starters and refresher training
  • I registered records and documents, maintained, managed and improved the EDRMS (TRIM / Content Manager)
  • I ensured the compliance with relevant regulations, legislation and FOI, especially regarding Records Management, and mail handling procedures
  • I was the chief point of contact in Victoria, South Australia, Tasmania and Western Australia for information and Records inquiries from internal customers
  • Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.

Information Officer

City of Melbourne
04.2011 - 11.2011
  • I maintained the records database, registered records and documents and created new files and reports
  • I sorted and scanned all incoming correspondence and building plans into the database
  • I processed requests for files from internal and external customers, while working in accordance with service level agreements
  • I was cross-trained to fill other roles including archiving

File Management Officer

The Police Association Victoria
08.2010 - 03.2011
  • In this contract position I was solely responsible for maintaining the records database, registering records, documents and creating new files
  • I tracked and updated all file movement, dealt with staff requests and was involved in the archiving and retrieval of files

Records Management Officer

City of Port Phillip Council
04.2008 - 07.2010
  • During my two and a half years working for Council, I assisted in the upgrade from TRIM Context 5 to 6
  • I was involved in the integration of all council systems, including Pathway and GIS with TRIM
  • I successfully developed and delivered a TRIM training program for new starters and refresher training
  • Within this role, I became a TRIM administrator
  • In a team of five, I maintained the Records database and created new files and reports
  • I scanned all documents into the database
  • I processed requests for files from internal and external customers, while working in accordance with service level agreements
  • I provided ongoing help and training to internal staff for TRIM
  • Improved records management efficiency by streamlining filing systems and implementing digital organization tools.

Records Management Officer

Hastings Fund Management
09.2007 - 04.2008
  • With sole responsibility, I implemented new Records Management policies and procedures into the company
  • I was responsible for the archiving and retrieval of files and kept all files and documents up to date
  • I dealt with staff requests as they arose

Records Management Officer

Converga (Deloitte)
10.2006 - 09.2007
  • My first Records Management role with Deloitte was to register records and documents, create and archive files, and maintain the database
  • Maintained accurate inventories of record holdings through meticulous tracking systems and periodic audits.

Education

Secondary Schooling -

St Kevin’s College
Dublin, Ireland
05-1990

Skills

  • EDRMS Proficiency
  • Expertise in Microsoft Office
  • Organizational Recordkeeping
  • Information Management
  • Data-Driven Analysis
  • Operational Procedures Documentation
  • Problem-Solving Skills
  • Software implementation
  • Effective Project Coordination
  • Effective Written Communication
  • Effective Troubleshooting
  • Effective Training Delivery

Professional Highlights

  • While at VMIA, I became proficient with Content Manager that I was able to develop and manage complex workflows which enhanced internal collaboration and meant that different business units could operate together seamlessly. I also redesigned and implemented internal and external Content Manager Locations and security which improved overall document and file security but also made it easier for HR to deal with on boarding and off boarding tasks.
  • While at Airservices Australia, I was involved in the upgrade to HP Records Manager 8 and Sharepoint in 2016. I had the opportunity to train staff in Canberra, Adelaide and Tasmania as part of this upgrade. I was responsible for providing EDRMS training to over three hundred staff throughout Australia. I developed my interest in training from this project.
  • I was also responsible for the digitisation of all Air Traffic Controller and FireFighting Staff files from 2008 onwards. Working from planning, execution through to completion, it was a project that took 10 months.
  • While at Airservices Australia I was given the chance to perform the Senior Records Officer role in a secondment for 12 months in which I was exposed to a more strategic role and was managing five staff members across three states.

Hobbies and Interests

  • I enjoy spending time with my family. I am married and have two school aged children.
  • I also enjoy watching soccer, listening to music, watching movies, reading, and travel.

Training

  • I have attended the Training fundamentals and train the trainer courses at Australian Institute of Management (AIM) and a train the trainer course at Odessey Training.
  • Records Management Software Training.
  • Content Manager Administrator training while employed at VMIA delivered by FYB.
  • TRIM/ HP Content Manager administrator training while employed at the City of Port Phillip Council delivered by Tower.
  • HPe CM administrator training while employed at Airservices Australia delivered by Langtree Information Management.
  • Records Management Association of Australia (now RIMPA). I am a current RIMPA member and I have attended conferences and training sessions to remain updated with current practices as dictated by the Public Records Office Victoria (PROV).

Timeline

Sharepoint Technical Analyst

VLine
01.2024 - 12.2024

Information Governance Advisor

VLine
12.2022 - 08.2023

Information and Records Management Coordinator

WorkSafe Victoria
05.2022 - 12.2022

Records and EDRMS Administrator

Victorian Managed Insurance Authority
03.2018 - 05.2022

EDRMS Support Officer

MFB now Fire Rescue Victoria
10.2017 - 03.2018

Data Entry Officer

Department of Treasury and Finance
04.2017 - 10.2017

Records Officer

Department of the Premier and Cabinet
03.2017 - 04.2017

Records Officer

Victoria State Emergency Service Authority
10.2016 - 01.2017

Records Officer/ Senior Records Officer

Airservices Australia
11.2011 - 09.2016

Information Officer

City of Melbourne
04.2011 - 11.2011

File Management Officer

The Police Association Victoria
08.2010 - 03.2011

Records Management Officer

City of Port Phillip Council
04.2008 - 07.2010

Records Management Officer

Hastings Fund Management
09.2007 - 04.2008

Records Management Officer

Converga (Deloitte)
10.2006 - 09.2007

Secondary Schooling -

St Kevin’s College

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David Hyland