David Hyland
Melbourne
Summary
Dynamic franchise owner with a proven track record at Jim's Mowing St Helena, excelling in operations management and customer relations. Spearheaded marketing strategies that boosted brand visibility and enhanced client satisfaction. Skilled in staff management and supply chain optimization, fostering a high-performing team that consistently met business goals.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in franchise management, strategic planning, and operational efficiency. Known for reliability and adaptability in dynamic environments. Adept at driving business growth and fostering positive work culture.
Experienced with managing franchise operations, ensuring seamless business execution. Utilizes strategic planning to optimize performance and drive profitability. Track record of fostering team collaboration and maintaining high standards of customer service.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
44
44
years of professional experience
Work History
Franchise Owner
Jim's Mowing St Helena
07.2015 - Current
- Oversaw daily operations, ensuring quality service delivery and customer satisfaction.
- Managed recruitment, training, and development of staff to enhance team performance.
- Implemented efficient scheduling systems to optimize workforce productivity and resource allocation.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Streamlined operational processes, reducing costs while maintaining service quality standards.
- Cultivated strong client relationships through exceptional service and communication skills.
- Analyzed market trends to adjust services offered in response to customer demands.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
Volunteer Coordinator
Riverside Cricket Club
04.1984 - Current
- Coordinated volunteer schedules to ensure adequate staffing for events.
- Developed training materials to support volunteer onboarding and engagement.
- Implemented feedback mechanisms to enhance volunteer experiences and retention.
- Facilitated communication between volunteers and organizational leadership for improved collaboration.
- Coordinated volunteer recruitment efforts, enhancing community engagement and club participation.
- Developed training programs for volunteers, improving operational efficiency and service quality.
- Managed scheduling of volunteer shifts, ensuring adequate coverage for events and activities.
- Organized community outreach initiatives, promoting club events and increasing local awareness of cricket.
- Led team meetings to discuss strategic goals and operational improvements for volunteer management.
- Collaborated with committee members to design and execute special events, enhancing club visibility in the region.
- Established partnerships with local organizations to expand volunteer network and support resources available to club members.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Car Buyer
Cars Wanted. Com Melbourne
03.2005 - 06.2015
- Evaluated vehicle market trends to inform purchasing decisions.
- Negotiated purchase agreements with dealers to secure optimal pricing.
- Assessed vehicle conditions through comprehensive inspections and evaluations.
- Developed strong relationships with dealerships to enhance sourcing options.
- Coordinated logistics for vehicle transportation and delivery schedules.
- Analyzed sales data to identify profitable purchasing opportunities and trends.
- Maximized profit margins by strategically sourcing high-demand vehicles at competitive prices within tight deadlines.
- Built trust with clients by maintaining transparency throughout negotiations and bidding processes to ensure fair pricing structures were upheld.
- Developed strong relationships with automotive dealerships to secure exclusive deals and discounts for clients.
- Searched online auctions for profitable vehicle purchases based on buying lists.
- Negotiated favorable car prices for clients, ensuring the best possible value for their investment.
- Established and maintained vendor relationships through in-person visits to encourage repeat and referral purchases.
- Assisted clients in navigating financing options, securing advantageous terms for their purchases.
- Researched vehicle service histories and Carfax and condition reports.
- Demonstrated expertise in various automotive makes and models, guiding clients in making informed decisions during the buying process.
- Gave and documented fair, competitive, and transparent price quotes.
- Leveraged extensive knowledge of automobile specifications and features to provide tailored recommendations based on individual needs and requirements.
- Improved efficiency of the car-buying process by utilizing advanced negotiation skills to secure competitive prices on vehicles.
- Collaborated with other industry professionals to stay informed on current market trends and pricing fluctuations.
- Achieved repeat business through consistently exceeding client expectations throughout the entire buying process.
- Streamlined the car purchasing process, saving time and effort for both clients and dealerships.
- Increased customer satisfaction by providing personalized car buying experiences.
- Facilitated seamless transactions between buyers and sellers, ensuring a positive experience for all parties involved.
- Educated clients on the importance of maintenance schedules, warranties, and additional services available postpurchase.
- Provided ongoing support to clients throughout ownership by addressing questions or concerns as they arose.
- Conducted thorough vehicle research and analysis to identify optimal options based on client preferences and budgets.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Managed and maintained purchase orders and invoices.
- Developed and improved account relationships.
- Negotiated purchase agreements with sellers to secure favorable terms.
- Evaluated vehicle condition and market value for effective purchasing decisions.
Business Owner
David Hyland Motors P/L
06.1991 - 06.2015
- Established operational protocols to enhance customer service and satisfaction.
- Managed inventory systems to optimize stock levels and reduce waste.
- Developed marketing strategies that increased brand visibility and customer engagement.
- Oversaw daily financial operations, ensuring accuracy in billing and payroll processes.
- Implemented training programs for staff to improve service delivery and efficiency.
- Negotiated supplier contracts to secure favorable terms and pricing for products.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
Lead Technician
Peter Mydlar Motors
10.1989 - 06.1991
- Led team in diagnosing complex mechanical issues, ensuring timely repairs and customer satisfaction.
- Streamlined workflow processes to improve efficiency and reduce turnaround time for vehicle servicing.
- Trained and mentored junior technicians on advanced repair techniques and safety protocols.
- Implemented quality control measures to enhance service reliability and minimize errors in repairs.
- Coordinated with parts suppliers to ensure timely availability of necessary components for repairs.
- Analyzed service trends to identify areas for process improvement and cost reduction strategies.
- Developed training materials for new hires, focusing on company standards and best practices in service delivery.
- Oversaw maintenance of diagnostic equipment, ensuring tools were calibrated and functioning at optimal levels.
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Mechanic
Avis Heidelberg
02.1986 - 10.1989
- Diagnosed and repaired mechanical issues in various vehicle models.
- Conducted routine maintenance and inspections to ensure optimal vehicle performance.
- Utilized diagnostic tools to identify faults and recommend corrective actions.
- Mentored junior mechanics on best practices and repair techniques.
Mechanic
Makin & Luby Motors
02.1982 - 01.1986
- Diagnosed and repaired vehicle systems using advanced diagnostic tools and equipment.
- Performed routine maintenance services, ensuring optimal vehicle performance and safety standards.
- Collaborated with team members to streamline repair processes and enhance workflow efficiency.
- Mentored junior mechanics, providing guidance on best practices and technical skills development.
Education
No Degree - Auotmotive
Kangan Tafe
Watsonia, VIC12-1986
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Verbal and written communication
- Relationship building
- Customer relations
- Supply chain optimization
- Value proposition development
- Project estimating
- Quality management systems
- Client service
- Staff management
- Sales leadership
- Staff hiring
- Project management
- Business administration
- Human resources
- Business management
- Negotiation
- Organizational skills
- Excellent communication
- Reliability
- Team building
- Staff training/development
- Effective leader
- Decision-making
- Adaptability and flexibility
- Effective communication
- Active listening
- Problem-solving
- Customer service
- Team leadership
- Hiring and staffing
- Consulting
Accomplishments
2016 Australia day Award for recognition of valued contribution to the community in the Federal Electorate of Jagajaga.
Timeline
Franchise Owner
Jim's Mowing St Helena
07.2015 - Current
Car Buyer
Cars Wanted. Com Melbourne
03.2005 - 06.2015
Business Owner
David Hyland Motors P/L
06.1991 - 06.2015
Lead Technician
Peter Mydlar Motors
10.1989 - 06.1991
Mechanic
Avis Heidelberg
02.1986 - 10.1989
Volunteer Coordinator
Riverside Cricket Club
04.1984 - Current
Mechanic
Makin & Luby Motors
02.1982 - 01.1986
No Degree - Auotmotive
Kangan Tafe
Australia Day Award
2016 Australia Day Award in recognition of Valued contribution to the community in the Federal Electorate of Jagajaga.
Presented The Hon Jenny Macklin MP for Jagajaga and the Mayor of Banyule Cr Craig Langdon.