Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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DAVID JACOB

Perth,WA

Summary

An award-winning, highly motivated and passionate individual with over 19 years of experience in People Management, Safety & Security, Flight and Cabin Crew Training. Passionate about people productivity and an impressive track record of consistent delivery in these fields. Considered a loyal and dependable team player with excellent interpersonal and communication skills.

Overview

18
18
years of professional experience

Work History

Flight Attendant Manager

Network Aviation
04.2023 - Current


  • Spearheaded the introduction of a Mentoring Program, which proved instrumental in fostering professional development and knowledge sharing among employees, thereby significantly enhancing team cohesion and overall performance.
  • Successfully implemented the RED APP and orchestrated the iPad mobility revamp for 150 Cabin Supervisors. This initiative led to notable improvements in customer satisfaction and a substantial increase in OTP by seamlessly streamlining communication during flight operations.
  • As Chair of the Cabin Crew Fatigue Committee, meticulously analyzed fatigue reports to safeguard crew well-being and safety. This involved comprehensive examination and utilization of findings for effective roster planning and scheduling.
  • Managed attendance and absence of over 130 Cabin Crew meticulously, overseeing welfare checks and conducting Fitness For Work (FFW) investigations when required. Collaborated closely with Qantas medical and facilitated disciplinary actions as necessary to maintain operational efficiency.
  • Overseeing the comprehensive management of injured Cabin Crew, ensured compliance and provided comprehensive care by collaborating with internal teams and external advisors.
  • Implemented rigorous verification processes for sick leave submissions, playing a pivotal role in maintaining the integrity of attendance records and fostering a culture of accountability within the team.
  • Provided expert guidance on investigations, crew welfare, and productivity initiatives, driving enhancements in employee well-being and overall team performance.
  • Advised the Customer Experience Manager on matters concerning employee performance and culture, contributing to effective tracking and accountability within the organization, including DAMP testing after major incidents.
  • Analyzed performance data to identify areas for improvement and developed tailored initiatives to address them, fostering continuous improvement and excellence.
  • Maintained performance and well-being dashboards utilizing innovative systems and practices to monitor and enhance team performance while ensuring employee welfare remains a top priority.

Aviation Training Specialist

Emirates Airlines
10.2021 - 10.2022
  • Planned and orchestrated anti-hijacking drills at various events, coordinating with UAE Special Forces, Pilots, and Cabin Crew to ensure effective security measures and emergency response readiness.
  • Lead investigations of security incidents involving a remote set of multinational crew and passengers.
  • Responsible to ensure that the team strictly adheres to Company Policy and International and National regulatory requirements.
  • Develop and implement Aviation Security Risk Management Programs.
  • Preparing annual budgetary submissions through advice on resources requirements, including the introduction of cutting edge data projection systems thereby decreasing man hours by 3328 hours annually.
  • Provide leadership and direction to a core team of Trainers and Training Officers, through evaluation, coaching and continuous assessment and bi-annual performance reviews.

Aviation Security Trainer

Emirates Airlines
03.2014 - 09.2021
  • Trained over 25,000 Pilots and Cabin Crew in non-confrontational de-escalation of disruptive and unruly behaviour.
  • Trained crew on how to protect themselves from physical aggression and physical abuse in a restricted environment.
  • Delivered training on various conflict management techniques including but not limited to, empathy methods, assertive methods and investigative methods.
  • Implemented changes in company training and policy based on International regulatory requirements.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity. Provided feedback and supported development.

Flight Manager

Emirates Airlines
06.2012 - 09.2021
  • Pioneered mentoring program with in Emirates Airlines, where select few Flight Managers were recruited and chosen to mentor junior crew.
  • Collaborated closely with Pilots to achieve On-Time Performance (OTP), ensuring seamless coordination and alignment of efforts for optimal flight punctuality.
  • Manage and mitigate all customer issues including but not limited to, passenger conflict, intoxication, delayed baggage, differently abled and elderly passengers.
  • Manage and delegate different responsibilities for multicultural teams (often up to 32 individuals).
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Lead, facilitate and manage all resources (time, product and people) to deliver world-class customer service that meet and exceed expectations.


Flight Supervisor

Emirates Airlines
02.2009 - 05.2012
  • Supported Flight Manager in their job role by applying leadership in individual cabin sections.
  • Assessed performance for junior crew members and provided reports identifying crew strengths and areas that needed development.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Flight Attendant

Emirates Airlines
02.2006 - 01.2009
  • Trained in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Education

Certificate - AVSEC Crisis Management

Centre of Aviation And Security Studies
Dubai

Diploma - Aviation Security Management

Edith Cowan University
Perth WA

Bachelor of Commerce - Accounting and Finance

Madras University
Chennai, India

Skills

  • People Management
  • Attendance Management
  • Crisis Management
  • Conflict Management
  • Customer Experience
  • Coaching and Mentoring
  • Enterprise Agreements
  • Negotiations

Accomplishments


  • 12 Qantas ThankQ recognitions in 12 months for Exceptional Service/ and going Above and Beyond.
  • February 2020: Cabin Crew Mentoring Programme. / November 2019: Valuable contribution - AVSEC Global / April 2018: Professionalism and Commitment/ April 2018: Professionalism & dedication./ December 2017: Contributions towards AVSEC Global Symposium. / July 2017: On-board time trials for security./ December 2016: Beyond the call of duty. / July 2016: Delivering back-to-back live hijack scenarios/ October 2015: Professionalism and dedication/ November 2008: Consistently providing high levels of service./ January 2008: Demonstrating a high level of care and consideration/ February 2007: Highest level of professionalism and compassion.

Timeline

Flight Attendant Manager

Network Aviation
04.2023 - Current

Aviation Training Specialist

Emirates Airlines
10.2021 - 10.2022

Aviation Security Trainer

Emirates Airlines
03.2014 - 09.2021

Flight Manager

Emirates Airlines
06.2012 - 09.2021

Flight Supervisor

Emirates Airlines
02.2009 - 05.2012

Flight Attendant

Emirates Airlines
02.2006 - 01.2009

Certificate - AVSEC Crisis Management

Centre of Aviation And Security Studies

Diploma - Aviation Security Management

Edith Cowan University

Bachelor of Commerce - Accounting and Finance

Madras University

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