David Jacob

Team Management: Managed teams of up to 135 Cabin Crew, focusing on performance, attendance, and welfare to maintain high operational standards.

Mentorship Program Development: Designed and implemented Network Aviation’s first Mentoring Program, fostering professional growth for Flight Attendants and Cabin Supervisors.

Technology Implementation: Launched the RED App initiative, successfully rolling out 10th Gen iPads to over 150 Cabin Supervisors, enhancing operational efficiency.

Business Continuity Planning: Contributed to the Business Continuity Program (BCP), ensuring operational readiness and resilience.

Case Management: Managed complex cases, utilizing effective people management skills to reduce and close cases, improving team morale and integrity.

Negotiation of Flexible Work Arrangements: Successfully negotiated flexible work arrangements to enhance work-life balance and operational effectiveness.

Process Manual Development: Created detailed process manuals for On Call Managers, ensuring clarity and consistency in operations.

Checklist Creation: Developed the first Flight Attendant Manager Checklist for observation flights, streamlining processes and improving oversight.

KPI Development: Created a KPI checklist for Cabin Supervisors to facilitate performance evaluation and accountability.

Peer Recognition: Received 11 ThankQ awards within 12 months for significant contributions and support to team members.

Compliance and Safety: Ensured adherence to company policies and compliance with international and national regulatory standards, fostering a culture of safety and accountability.

Accreditation Development: Reviewed and delivered training materials to obtain accreditation from internationally recognized establishments, elevating training standards.

Assessment Management: Managed and developed all Cabin Crew-related training assessments to ensure comprehensive evaluation of competencies.

Trainer Oversight: Oversaw performance and delivery standards of all Ground Trainers, ensuring high-quality training outcomes.

Strategic Leadership: Provided mentorship to a core team of Trainers and Training Officers, facilitating professional growth through coaching and bi-annual performance reviews.

Budget Management: Prepared annual budget submissions by analyzing resource requirements and training costs to optimize operational efficiency.

Drill Execution: Designed and executed comprehensive Anti-Hijacking Drills with Security Trainers and Special Forces, enhancing team readiness.

Staff Recruitment and Development: Recruited and developed new staff to enhance team capabilities and align with organizational goals.

Training Initiatives: Led training initiatives to enhance Cabin Crew performance, focusing on operational excellence.

Stakeholder Engagement: Partnered with stakeholders and represented the organization in training forums, contributing to strategic discussions.

Training and Evaluation: Trained and evaluated over 18,000 aircrew members annually, ensuring compliance with regulatory standards and company policies to maintain high safety and security levels.

Mentorship: Supported new hires by fostering staff development and enhancing productivity through constructive feedback and tailored guidance.

Content Assessment: Conducted ongoing assessments of training content and methodologies, leading to improved delivery and increased effectiveness.

Customer Engagement: Engaged with customers to understand their needs, addressing concerns professionally to enhance satisfaction.

Schedule Flexibility: Adapted to varying schedules, including nights, weekends, and holidays, demonstrating commitment to operational needs.

Mentoring Program Development: Pioneered a mentoring program at Emirates Airlines, recruiting select flight managers to mentor junior crew members.

Multicultural Team Management: Managed and mitigated responsibilities for a multicultural team of up to 32 individuals.

Resource Leadership: Led and facilitated all resources (time, products, and people) to deliver world-class customer service that exceeds expectations.

Training and Onboarding: Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Safety Improvement: Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Customer Relationship Management: Assessed customer needs to forge productive relationships and maintain high satisfaction levels.

Leadership Support: Assisted the Flight Manager by providing leadership in individual cabin sections.

Performance Assessment: Evaluated junior crew members’ performance and provided reports highlighting strengths and development areas.

Evaluations for Promotions: Conducted over 15 evaluations biannually to assess crew members and support promotion plans.

Critical Thinking: Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.

Training: Trained in customer service, conflict resolution, and safety procedures to stay current on new requirements.

Situation Resolution: Resolved passenger situations during flights, including disorderly conduct and medical emergencies.

Compliance Assurance: Ensured compliance with policies, procedures, regulations, and safety guidance for aircraft and passengers.