Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Accomplishments
Timeline
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David Janes

David Janes

Osborne Park,Australia

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Supervisor - IT Mobility Site Support - FIFO

Accenture / Rio Tinto
08.2023 - 12.2024
  • My role was the supervision and leading of a project team of FIFO IT mobility support staff onsite at all Rio Tinto iron ore mine sites in the Pilbara area of WA
  • This is a project centred around L2 and above support for the use of tablet devices by Rio personnel at all levels of operations
  • The project will be successfully delivered and completed Dec 24 having exceeded all targets and expectations
  • The duties of the role included:
  • Supervising, delegation and leading a team of IT mobility support staff including safety
  • Management of team FIFO rosters
  • Managing client/stakeholder relationships and expectations
  • Proactively addressing challenges facing clients and developing solutions
  • Direct liaison senior onsite clients (first point of contact)
  • Ensuring all support procedures are adhered to including ticketing traceability and manage prioritsation
  • Assist with development of appropriate support documentation
  • Ensure existing IT Support onsite (non-mobility team) are upskilled to assist ongoing and in future as the project progresses

Technology Commissioning Support - FIFO

BHP
04.2022 - 06.2023
  • My role was involvement in an approx $350m project to upgrade resident security for BHP via new online doors and RFID lock systems in all BHP mine camps in the NW, including new CCTV security camera systems
  • I was on a 2:1 roster
  • Configuration of hardware via WAP
  • Programming of RFID locks
  • Software used includes: Rukus iOT Controller, Sysmon, LockService 3G and CCMS recording
  • Maintain and complete all lock commissioning records for BHP
  • Direct liaison with install contractors (first point of contact)
  • Ensure commissioning procedures completed and attend BHP handover on regular installation completion (twice weekly)
  • Windows 7, 10 & 11 support as required
  • Adhoc IT duties as requested

Technical Services Consultant

KPMG Australia
01.2021 - 12.2022
  • As part of the Information Technology Services team this role requires a broad technical skillset and a high customer service focus
  • Primarily the role is multi-level support of multiple KPMG systems including local and web-based applications and any hardware technical related issues
  • Whilst somewhat different in requirements from my previous senior IT manager related roles, I am however by choice currently fulfilling this position using my extensive experience to re-establish my presence in the IT industry predominantly which I had been absent from for a period while undertaking other career choices
  • As such I am therefore also researching opportunities that I feel my many years of experience and knowledge are better suited to overall
  • This role included the following responsibilities:
  • Direct and remote software/hardware support via phone or in person to users
  • Systems supported included:
  • Lenovo laptop hardware/configuration/troubleshooting
  • IOS Devices – Phones/iPads
  • Wi-Fi configuration
  • Intune for mobile devices
  • Printers’ configuration and setup
  • Windows 10
  • Active Directory (account security access etc)
  • Microsoft 365
  • Microsoft Teams
  • Adobe Acrobat
  • MYOB
  • DocuSign
  • Duo Access
  • Various remote support tools

Systems & Sales Consultant

Flipdata Partners
01.2021 - 12.2021
  • As the primary Consultant for Australasia, this role requires the use of highly developed interpersonal skills, to establish, develop and maintain relationships with internal and external stakeholders, within the Vacation Rental industry
  • Combined with the use of my strong sales and marketing knowledge and experience, relating to both software and services, this ensures the company continues to be aligned and compliant to a global company standard
  • This role included the following responsibilities:
  • Efficiently established, managed, and maintained business systems
  • Provision of effective and sufficient support is provided, managed, and maintained according to relevant guidelines

Business Owner

Mensworldonline
01.2017 - 12.2020
  • As the primary business owner of Mensworldonline, I effectively created, established, managed and maintained this business over a period of 3 years
  • This role included the following responsibilities:
  • Efficiently established, managed, and maintained business systems
  • Effectively implement, manage, and maintain business processes and systems
  • Utilising highly developed interpersonal skills to build rapport to establish, develop and maintain relationships with internal and external stakeholders
  • Provision of high-quality customer service and processes to maintain and ensure customer satisfaction
  • Management of website to optimize ease of use
  • Management and maintenance of financial reconciliation and recordkeeping

ICT Manager WA/NT/QLD; ICT Manager WA; Corporate ICT Support; Project Technical Support

John Holland Group
01.1996 - 12.2016
  • Onboarded as the project-based technical support in Western Australia (WA) and Northern Territory (NT), through perseverance, hard work, excellent communication skills, as well as development of technical, leadership and management skills, I was subsequently promoted to Corporate ICT Support, ICT Manager WA and then ICT Manager WA/NT/QLD
  • Whilst my team expanded and my responsibilities increased, I ensured I still maintained my skills by continuing to provide technical support for offices and projects
  • This role included the following responsibilities:
  • Effectively managed and lead a successful team of 10-12 support staff in both local and remote teams nationwide
  • Utilised leadership skills to promote a positive environment to encourage skills transfer
  • Effectively managed, monitored and maintained ICT financial budget and expenditures
  • Successfully managed, led, trained, mentored, and coached the ICT team with zero attrition except redundancies
  • Effectively planned, managed, and coordinated training and projects
  • Efficiently communicated, influenced, and guided the team to ensure consistency of process and practice across the business to support innovation and improvement
  • Development and maintenance of comprehensive documentation and processes increasing efficiencies and continuous improvements
  • Systematically ensured delivery of quality services to meet Business KPI requirements
  • Developed, managed, and maintained system and process documentation
  • Established, managed, maintained, and updated processes to ensured compliance with IT Governance
  • Established, managed, and maintained regular team meetings with direct teams to ensure consistency in process and practice
  • Effective communication with Executive Team via meetings on a regular basis, including information relating to the ongoing ICT improvements Nationally
  • Internal and external stakeholder interface to ensure consistency and provision of services
  • Influenced and guided my team to make good decisions and effectively carry out their role to meet team and business objectives
  • Involvement at the tender stage to ensure the ICT requirements were considered and addressed
  • Managed and coordinated the set-up processes for new Projects
  • Utilising excellent technical support skills to establish and implement ICT for projects, inclusive of ongoing support

Education

No Degree - Information And Communication Technology

Computer Power Training
Perth

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Project management
  • Staff development
  • Conflict resolution
  • Key performance indicators
  • Clear communication
  • Coaching and mentoring
  • Employee onboarding
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Computer skills
  • Problem-solving
  • Problem-solving aptitude

Certification

  • [State] Driver's License
  • MCSE (1997)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CulturePersonal development programsPaid sick leavePaid time off

Accomplishments

  • Supervised team of 8 staff members.

Timeline

Supervisor - IT Mobility Site Support - FIFO

Accenture / Rio Tinto
08.2023 - 12.2024

Technology Commissioning Support - FIFO

BHP
04.2022 - 06.2023

Technical Services Consultant

KPMG Australia
01.2021 - 12.2022

Systems & Sales Consultant

Flipdata Partners
01.2021 - 12.2021

Business Owner

Mensworldonline
01.2017 - 12.2020

ICT Manager WA/NT/QLD; ICT Manager WA; Corporate ICT Support; Project Technical Support

John Holland Group
01.1996 - 12.2016

No Degree - Information And Communication Technology

Computer Power Training

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David Janes