Results-driven Human Resources and Operations Professional experienced in managing client services and employment programs. Delivered impactful support through expertise in human resources administration, team leadership, and stakeholder engagement. Committed to fostering organizational success by empowering individuals to overcome barriers and achieve their employment and personal development goals.
Overview
14
14
years of professional experience
Work History
SECTION HEAD – ADMINISTRATION DEVELOPMENT
Nile Petroleum Corporation Limited
01.2026 - 09.2026
Led oversight of organizational operations, enhancing operational performance, team effectiveness, safety, compliance, and achievement of departmental objectives.
Provided leadership, guidance and coordination to team members to ensure effective delivery of organizational objectives.
Directed daily activities and supported the achievement of operational and long-term departmental targets.
Promoted a culture of accountability, safety, continuous improvement and professional performance.
Compiled and delivered operational performance reports to senior management to inform decision-making.
Mentored and supported staff to improve performance, professional development and teamwork.
Coordinated with maintenance and reliability teams to support plant availability, operational continuity and preventive maintenance activities.
Conducted safety audits, identified hazards, facilitated HAZOP activities, and investigated incidents to ensure workplace safety and regulatory compliance.
JOB NETWORK CONSULTANT / HUMAN RESOURCES ADMINISTRATOR
MatchWorks
01.2023 - 01.2025
Provided employment services and human resources administrative support to jobseekers, helping clients identify suitable employment opportunities, develop skills and progress toward sustainable employment.
Conducted appointments with jobseekers to assess their employment needs, skills, experience, barriers and career goals.
Facilitated connections between jobseekers and prospective employers by identifying suitable employment opportunities.
Developed personalized employment plans based on individual client circumstances and employment objectives.
Coordinated access to training, workshops, mock interviews, resume development, and other employment preparation activities to enhance client readiness.
Monitored participant progress and supported clients to meet program requirements and employment-related activity targets.
Built and maintained relationships with local employers to identify job vacancies and match suitable candidates with available positions.
Guided participants in accessing community, wellbeing, and support services to address barriers to employment.
YOUTH SUPPORT WORKER
African Australian Corporation
01.2017 - 01.2023
Provided professional support, advocacy and casework services to young people, helping them develop confidence, independence, life skills and pathways toward education, employment and community participation.
Established safe, respectful and non-judgmental relationships with young people through active listening, empathy and consistent support.
Assessed individual needs and worked collaboratively with young people to establish realistic goals and support plans.
Delivered casework and ongoing support to empower young people in overcoming personal, social, educational, and employment-related challenges.
Advocated for young people’s rights and interests when engaging with schools, government agencies and other relevant services.
Facilitated recreational and life-skills programs that enhanced confidence, independence, and employability among young people.
Assisted young people in developing communication, interpersonal, decision-making and problem-solving skills.
Responded appropriately to situations involving distress, conflict or crisis using trauma-informed and de-escalation approaches.
Coordinated safety planning and linked young people with relevant professional and community services for comprehensive support.
Worked collaboratively with families, service providers, schools, government agencies and community organizations.
SECURITY OFFICER
MSS Security
01.2013 - 01.2017
Provided professional security services focused on protecting people, property and facilities while maintaining safety, access control and incident reporting standards.
Conducted regular foot and vehicle patrols of assigned areas, buildings, perimeters and facilities.
Inspected doors, windows, gates and restricted areas for signs of unauthorized access, damage or potential hazards.
Monitored CCTV systems, electronic alarms and surveillance equipment for suspicious or unauthorized activity.
Monitored CCTV systems, electronic alarms and surveillance equipment for suspicious or unauthorized activity.
Maintained daily activity logs and incident reports for management and legal purposes.
Liaised with police, emergency services and relevant personnel to coordinate effective responses during incidents.
Maintained detailed daily activity logs and formal incident reports to ensure accurate documentation for management and legal compliance.
Education
Master of Business Administration (MBA) -
Federation University of Australia
Ballarat, Victoria
Bachelor of Business and Management -
Melbourne Institute of Technology
Melbourne, Victoria
Certificate II in Security -
Get Certified Melbourne College
Melbourne , Vic
Skills
Recruitment & Talent Acquisition
Employment Services & Job Consulting
Human Resources Administration
Onboarding
Workforce Development
Case management
Client Management
Employer Engagement
Stakeholder Engagement
Staff & Team Management
Operational Leadership
Policy compliance
Reporting & Documentation
HR Documentation
Records Management
Microsoft Excel
Microsoft Office Suite
Report Writing
Decision making
Communication & Interpersonal Skills
Workplace collaboration
Conflict resolution
Advocacy & Client Support
Employment Services Administration
Workplace collaboration
Technical And Administrative Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office Suite
Records Management
Data Entry
Report Writing
Case Documentation
HR Documentation
Client Management
Employment Services Administration
Workplace Communication
Timeline
SECTION HEAD – ADMINISTRATION DEVELOPMENT
Nile Petroleum Corporation Limited
01.2026 - 09.2026
JOB NETWORK CONSULTANT / HUMAN RESOURCES ADMINISTRATOR