Summary
Overview
Work History
Education
Skills
Timeline
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David Jones

Summary

Hardworking and passionate owner/operator of Boutique Wine Tours Tasmania, skilled in small business operations and customer relations. Enhanced customer satisfaction through exceptional service and efficient processes, leading to a successful business. Adept at time management and problem-solving, ensuring seamless tour experiences while maintaining safety and compliance.

Overview

18
18
years of professional experience

Work History

Owner/Operator Manager

Boutique Wine Tours Tasmania
01.2011 - 05.2025
  • Managed day-to-day business operations ensuring tours ran on time and adjusted schedules if required.
  • Developed and maintained strong relationships with vineyards and guests, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Managed all logistical operations to ensure the smooth running of daily tours.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Greeted guests warmly and maintained a friendly, professional attitude throughout the day.
  • Provided information to guests about the local region, wineries, and attractions.
  • Ensured regular maintenance of vehicle complying with state licencing regulations for commercial tourism businesses.
  • Coordinated visits to wineries and assisted

Tour Bus Driver

Tassie Tours
09.2024 - 04.2025
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict tour schedules.
  • Safely operated company vehicles to transport guests to various destinations.
  • Delivered engaging commentary and information about sites, history, and local culture.
  • Provided excellent customer service and assisted guests with any special needs.
  • Communicate with operations staff to coordinate pickups, drop-offs, and changes.
  • Handled minor logistical tasks, such as checking bookings and managing group movements.
  • Act as an ambassador for Tassie Tours and the southern Tasmania region.
  • Communicated with guests to provide schedule updates and confirm drop off times.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.


Tour Guide/Driver

Adventure Island Tours
04.2008 - 01.2011
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift and upheld high standards of cleanliness within the vehicle's interior/exterior.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Followed all relevant traffic laws and safety regulations.

Food Delivery Driver

4 Lunch
03.2007 - 04.2009
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with customers.
  • Navigated efficiently through various routes for timely food deliveries.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Education

GED -

Lostock Highschool
Manchester
06-1978

Skills

  • Small business operations
  • Customer relations
  • Time management
  • Punctual and reliable
  • Valid Driver's license
  • Excellent verbal and written communication
  • Safe driving practices
  • Organisational skills
  • Adaptable
  • Problem-solving abilities
  • Delivery pickup
  • Working with vulnerable children

Timeline

Tour Bus Driver

Tassie Tours
09.2024 - 04.2025

Owner/Operator Manager

Boutique Wine Tours Tasmania
01.2011 - 05.2025

Tour Guide/Driver

Adventure Island Tours
04.2008 - 01.2011

Food Delivery Driver

4 Lunch
03.2007 - 04.2009

GED -

Lostock Highschool

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David Jones