David J. Sharp
Leppington,NSW
Summary
Results-driven customer service professional with extensive experience in account management and client verification. Proven ability to enhance customer satisfaction through effective problem-solving in both call center and face-to-face environments. Committed to delivering exceptional service while managing diverse client needs.
Overview
28
28
years of professional experience
Work History
Inbound Customer Service
Tab Corp
07.2008 - Current
- Provided customer service support by addressing inquiries and resolving issues.
- Managing client accounts using in-house computer program
- Submit clients’ requests/bets using betting formulas
- Read back and verify formulas to clients
- Inform details on future events to clients
- OUTBOUND: Contacting all clients to re-verify all information on TAB accounts via CAM and RMS and assist clients on id or paperwork needed to verify elsewhere if unsuccessful in verification process
- LIVE FIXED ODDS: Special team organized due to legislation on the Abacus system on overnight roster
Customer Service Officer
First Contact DirecTV Satellite
01.2005 - 12.2007
- Customer service and management of clients' accounts
- Troubleshot client account issues, ensuring timely resolution and customer satisfaction
- Reinstated services for clients, enhancing their experience and retention
- Processed customer payments over the phone, facilitating seamless transactions
- Set pay plans and settlements, weekly, fortnightly, monthly and yearly
- Authorization of pay-per-view programs/requests, etc.
- Conducted outbound surveys to new clients
Customer Service/Sales
Historic Families (Universal Studios Orlando USA)
02.2001 - 12.2004
- Assisted local, national, and international guests in high customer service and sales roles.
- Sold medieval items including swords, family coats-of-arms, embroideries, and statues, enhancing customer experience.
- Interacted with guests in two venues, providing insights on origins of names, meanings, history, and medieval-themed concessions.
- Worked efficiently in a fast-paced environment, managing multiple tasks simultaneously.
- Processed cash transactions accurately while ensuring secure cash handling procedures.
- Inventory and stock in both venues
- Bilingual assistance when needed
Customer Service Representative
A.C.S-Absolute Collections Services
Raleigh, N.C.
11.1998 - 01.2001
- Front-end, Back-end, Mercantile accounts
- Both Predictive dialer cues and Free dial
- Received payments via phone-Visa, MC, Amex, Moneygram, Western Union
- Notated and kept records of all accounts, payments, and promises to pay
- Approx. 30-40 calls per day
- Set monthly, bi-weekly pay structures for clients/debtors
Education
High School -
Stienert High School
Hamilton Square, N.J.06-1985
Sypek Center -
M.C.V.T.S
Ewing, N.J.06-1985
Skills
- Order processing
- Client verification
- CRM management
- Account management
- Product knowledge
- Customer satisfaction
- Conflict resolution
Work References
- Lisa Snow, TabCorp Head Of Operations Manager, Granville
- Tony Maroun, TabCorp Senior Team Leader, Memorial Ave., Granville, N.S.W., Australia, 0405 139 051
- Lyndall Walker, TabCorp Senior Team Leader, Memorial Ave., Granville, N.S.W., Australia, 0417 266 731
- Jason Klyucevic, TabCorp Financial Crime Mngmnt, Memorial Ave., Granville, N.S.W., Australia, 0413 903 700
Languages
English
Professional
Spanish
Professional
Timeline
Inbound Customer Service
Tab Corp
07.2008 - Current
Customer Service Officer
First Contact DirecTV Satellite
01.2005 - 12.2007
Customer Service/Sales
Historic Families (Universal Studios Orlando USA)
02.2001 - 12.2004
Customer Service Representative
A.C.S-Absolute Collections Services
11.1998 - 01.2001
High School -
Stienert High School
Sypek Center -
M.C.V.T.S