Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Jung

St Leonards

Summary

Dedicated support worker with a proven track record at ABI Services, enhancing client independence through personalized care and active listening. Skilled in documentation and first aid, I fostered strong relationships, improving client satisfaction and well-being. Committed to promoting community integration and empowering clients to achieve their goals.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

8
8
years of professional experience

Work History

Support Worker

ABI Services (Acquired Brain Injury)
04.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.

Servery Staff

Southern Cross Care
02.2020 - 09.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Developed and improved time management and organizational skills to maximise personal productivity.
  • Greeted residents and assisted with variety of questions to foster exceptional customer service.

Cashier

S-mart
02.2017 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Science - Chiropractic

Macquarie University
Sydney, NSW
02-2026

Bachelor of Arts - Christian Education

Methodist Theological University
Seoul, Korea
02-2017

Skills

  • Active listening

  • Verbal and written communication

  • Documentation

  • Cleaning and sanitizing

  • Professional boundaries

  • Attention to detail

  • Documentation and reporting

  • First aid and CPR

  • Teamwork and collaboration

  • Excellent communication

  • Time management

  • Case documentation

Languages

Korean
Native or Bilingual

Timeline

Support Worker

ABI Services (Acquired Brain Injury)
04.2022 - Current

Servery Staff

Southern Cross Care
02.2020 - 09.2021

Cashier

S-mart
02.2017 - 01.2020

Bachelor of Science - Chiropractic

Macquarie University

Bachelor of Arts - Christian Education

Methodist Theological University

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David Jung