David Kartono

● Managing and supervising venue functions and ensuring all aspects are running smoothly;

● Overseeing operational requirements of the business including marketing, security, maintenance, beverage service, sales and events, gaming and cash management ● Using a strong financial and business acumen coupled with operational experience to effectively deliver the venues operational targets and vision

● Managing duty Manager, staff performance, rostering, and training

● Training and developing the team, and retaining top talent

● Responding to and recognising customer feedback;

● Ensuring strict stock control and inventory management;

● Liaising with internal and external stakeholders as required and to ensure compliance with all relevant laws and requirements;

● Ensuring the venue and staff are presented immaculately at all times

• Operational management of Restaurant, Food, Function and Bar services provided at company Hotels
• Operational management of Gaming services provided at company Hotels
• Operational management of Accommodation services provided at company Hotels
• Staff management and supervision;
• Implementing Hotel Policies and Procedures
• Recruiting, training and supervising staff
• Ensuring compliance with health and safety legislation and licensing laws
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Performs daily, weekly and monthly property inspections
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need
• Daily Cash / Banking reconciliation
• Opening / Closing venues
• Weekly venue performance reports

Lioncrest Group is a food and beverages company owned by a private and operate 7 variety of cafes and restaurants.

- Enabling sales, support, and service teams to deliver world-class.

- Conducting reviews and audits of existing standard operating procedures

- Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience

- Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, brand identity and operational standards

- Defining customer obsessed and partner aligned priorities for your team of program managers

- Providing structure, consistency, and operational excellence by leading long-term, structured programs through the team, such as our Sales and Operations Planning forecasting process

- Hiring and developing a team of world-class program managers

- Developing new program management team