Claims Manager
Mvai
01.2020 - 2025
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated Type settlement agreements to resolve disputes.
