David Khamis
Matraville,Australia
Summary
Compassionate and dedicated professional with over 7 years of experience in customer service and team management, seeking to transition into social work. Proven ability to excel in high-pressure environments while maintaining a strong focus on client satisfaction and effective communication. Committed to helping individuals and communities thrive through advocacy and support.
Overview
13
13
years of professional experience
Work History
Online Customer Service Representative
Woolworths Customer Hub
09.2017 - Current
- Manage customer inquiries through chat, email, and phone, showcasing strong communication skills
- Demonstrated leadership by overseeing team queries and facilitating effective teamwork
- Handled difficult customer complaints with professionalism and empathy
Customer Service Associate
BWS Hillsdale
08.2016 - 08.2017
- Delivered exceptional face-to-face customer service, enhancing the overall customer experience
- Managed store operations including opening/closing procedures and stock management
Retail Assistant
Double Bay Clothing
10.2011 - 02.2012
- Assisted in retail operations and provided excellent customer service
Education
Certificate IV in English for Academic Purposes -
TAFE Ultimo
01.2016
Certificate in First Aid -
TAFE Ultimo
01.2015
Year 12 High School Certificate -
South Sydney High School
01.2013
Skills
- Active Listening
- Analytical Problem-Solving
- Team Leadership
- Customer Focus
- Communication
- Technical Proficiency
- Flexibility and Adaptability
References
Available upon request.
Timeline
Online Customer Service Representative
Woolworths Customer Hub
09.2017 - Current
Customer Service Associate
BWS Hillsdale
08.2016 - 08.2017
Retail Assistant
Double Bay Clothing
10.2011 - 02.2012
Certificate in First Aid -
TAFE Ultimo
Year 12 High School Certificate -
South Sydney High School
Certificate IV in English for Academic Purposes -
TAFE Ultimo
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