Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Landells

Woody Point

Summary

Throughout my career, I have consistently shown my confidence to work under pressure, my attention to detail and the ability to manage time effectively. I am a self-starter with the proven ability to build and manage relationships and communicate at all levels. Through my drive for continuous improvement of both myself and others and the ability to question the way things are done, I have gained a strong and diverse skill set and I strive to achieve the best possible result for my team and customers. I am able to effectively manage multiple applications and take pride in providing exemplary customer service. My career history has given me a range of skills that I can utilise, adapt and apply to any given role. Dedicated to enhancing operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

Overview

28
28
years of professional experience

Work History

Partnering Advisor

Suncorp Group
01.2025 - Current
  • Supported the Manager and performance Lead to build and maintain partnerships with offshore outsourcing suppliers to deliver the business strategy.
  • Responsible for delivering activities that support the creation, execution and maintenance of material and non-material outsourcing
  • Focus on managing the performance of the partners to meet and maintain service level agreements. Simultaneously, identify and act on continuous improvement opportunities and operational efficiencies
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

Team Leader, Technical Help Desk (Motor and Home Claims)

Suncorp Group
09.2019 - Current
  • Led a team for 6 years, balancing performance management with continuous improvement initiatives.
  • Proactively identified and acted on continuous improvement opportunities and operational efficiencies to enhance processes and outcomes.
  • Regularly participated in working projects and initiatives aimed at removing process blockages.
  • Maintained a strong focus on collaboration, data-driven decision-making, and team development.
  • Facilitated regular team meetings to promote collaboration and address challenges proactively.
  • Mentored junior staff, providing guidance on career development and professional growth opportunities.
  • Analyzed performance data to identify trends, recommend improvements, and drive strategic initiatives.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Technical Coach, Technical Delivery (National Home Claims Team)

Suncorp Group
12.2017 - 09.2019
  • Delivered process coaching and performance development for front-line staff.
  • Provided monthly performance analysis and recommendations to team leaders.
  • Acted as SME for HomeRepair and related repair technical processes.
  • Enhanced team performance by developing and implementing effective coaching strategies.

TSO and Coaching (Property Claims)

Suncorp Group
04.2017 - 12.2017
  • Delivered training and embedment sessions to support team development and upskilling.
  • Facilitated cross-skilling in lodgement preparation for events.
  • Provided ongoing coaching to HSOs and Specialists to strengthen industry capability and customer outcomes.

Client Manager - Home Claims, Natural Hazard Events

Suncorp Group
01.2016 - 04.2017
  • Managed event claim portfolios and assisted Large Loss team during high-volume natural disasters.

Client Manager, Property Major Loss

Suncorp Group
10.2015 - 01.2016
  • Managed a large portfolio of complex Large Loss claims.
  • Supported policyholders through the claims process with empathy and efficiency.

Claims Assist (Motor and Home Claims)

Suncorp Group
01.2013 - 10.2015
  • Lodged claims across mass brand portfolios, ensuring accurate and timely entry.

Concrete Cutter

Cutting Edge Concrete Cutting
01.2011 - 02.2013
  • Managed complex commercial and civil projects.
  • Delivered safe and efficient concrete cutting and core drilling services.
  • Quoted and managed contracts, trained staff, and handled permits.

Finance Broker

Aussie Home Loans
01.2010 - 01.2011
  • Delivered tailored finance solutions and managed full loan applications.
  • Collaborated with multiple stakeholders to ensure seamless service delivery.

Project Manager

Cooltone Insulation Industries
01.2006 - 01.2010
  • Oversaw glazing and tinting projects, set up a print division, and managed commercial contracts.

Consultant

DLand Services
01.2004 - 01.2006
  • Conducted franchise training and installations in Asia and the Middle East.
  • Secured long-term contracts with Queensland Police for vehicle security product installation.

Franchise Consultant, Production Manager

Pentagon Glass Tech, London
01.1998 - 01.2004
  • Oversaw franchise training and support in Europe and the Americas.
  • Managed production, research, and retail services.

Education

Cert IV - Financial Services (Finance / Mortgage Broking)

01.2010

Bachelor of Arts - Management Studies

College of North West London
London UK
01.1998

Skills

  • Performance Management and Team Leadership
  • Continuous Improvement and Process Optimisation
  • Stakeholder Engagement and Communication
  • Data Analysis and Decision-Making
  • Claims Management (Motor, Home, Major Loss)
  • Training delivery
  • Project Management
  • Critical thinking
  • Confluence, Sharepoint
  • Problem-solving
  • Conflict resolution
  • Group facilitation
  • Customer service

Timeline

Partnering Advisor

Suncorp Group
01.2025 - Current

Team Leader, Technical Help Desk (Motor and Home Claims)

Suncorp Group
09.2019 - Current

Technical Coach, Technical Delivery (National Home Claims Team)

Suncorp Group
12.2017 - 09.2019

TSO and Coaching (Property Claims)

Suncorp Group
04.2017 - 12.2017

Client Manager - Home Claims, Natural Hazard Events

Suncorp Group
01.2016 - 04.2017

Client Manager, Property Major Loss

Suncorp Group
10.2015 - 01.2016

Claims Assist (Motor and Home Claims)

Suncorp Group
01.2013 - 10.2015

Concrete Cutter

Cutting Edge Concrete Cutting
01.2011 - 02.2013

Finance Broker

Aussie Home Loans
01.2010 - 01.2011

Project Manager

Cooltone Insulation Industries
01.2006 - 01.2010

Consultant

DLand Services
01.2004 - 01.2006

Franchise Consultant, Production Manager

Pentagon Glass Tech, London
01.1998 - 01.2004

Cert IV - Financial Services (Finance / Mortgage Broking)

Bachelor of Arts - Management Studies

College of North West London
David Landells