David Martens
Perth,WA
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Co-Owner
Maplebok Cycles
Perth, WA
10.2022 - 04.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Sales Engineer
Traka Oceania
Perth, WA
01.2021 - 10.2022
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
- Designed and delivered product training for clients.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
Technical Account Manager
Traka Oceania
Perth, WA
10.2015 - 12.2020
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
Technical Manager
Traka Africa
South Africa
02.2008 - 09.2015
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Developed suggestions for technical process improvements to optimize resources.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Communicated project status, delivering audience messages, and change management with clients.
Education
No Degree -
Vaal Triangle University of Technology
VaalriverHigh School Diploma -
Highveld Park High School
Secunda11.1993
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Operations Management
- Business Development
- Budget Development
- Innovation mindset
- Business Growth
- Customer Service
- Teamwork and Collaboration
- Proficient in TrakaWeb
- Decision-Making
- Effective leader
- Needs Assessment
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
Co-Owner
Maplebok Cycles
10.2022 - 04.2024
Sales Engineer
Traka Oceania
01.2021 - 10.2022
Technical Account Manager
Traka Oceania
10.2015 - 12.2020
Technical Manager
Traka Africa
02.2008 - 09.2015
No Degree -
Vaal Triangle University of Technology
High School Diploma -
Highveld Park High School