David Milner
Heatherton,Australia
Summary
Experienced Customer Service Manager with over 15 years in the automotive retail sector, specialising in team leadership, customer relations, and operational efficiency. Proficient with Marlin and other modern software platforms, with a proven record of driving customer satisfaction and managing high-performing teams.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Chapel Corner Tyres
01.2010 - 01.2025
- Managed a team of customer service representatives, overseeing recruitment, onboarding, and ongoing performance reviews.
- Implemented and utilised recruitment tools to streamline hiring and improve candidate selection.
- Led daily operations including customer inquiries, order processing, and conflict resolution, ensuring high levels of customer satisfaction.
- Trained staff on Marlin and other software systems to enhance service delivery and operational efficiency.
- Developed and refined customer service processes, resulting in improved team productivity and customer retention.
- Analysed performance metrics and implemented strategies for continuous improvement.
- Maintained accurate records and managed customer feedback to inform service enhancements.
Customer Service / Phone Sales
Junction Tyres
01.2008 - 01.2010
- Provided phone and face-to-face customer service, handling inquiries and processing sales orders.
- Supported stock control and order management, ensuring timely and accurate fulfilment.
- Maintained customer records and assisted in daily store operations.
Education
Gecko System Technician -
Gecko Systems Australia
01.2003
VCE Year 12 Equivalent - undefined
Damelin College
Diesel Fuel Pump Mechanic - undefined
New Way Engineering
01.1993
Bosch Diesel Fuel Pump Technician - EP A1, EP 2, EP 3, EP 4
Bosch
01.1993
Skills
- Customer Relationship Management (CRM)
- Staff Training & Supervision
- Conflict Resolution
- Phone & In-Person Sales
- Inventory & Stock Control
- Marlin Software
- Process Improvement
- Communication & Team Leadership
- Marlin
- Microsoft Office Suite
- Recruitment Software (ATS/CRM)
Timeline
Customer Service Manager
Chapel Corner Tyres
01.2010 - 01.2025
Customer Service / Phone Sales
Junction Tyres
01.2008 - 01.2010
VCE Year 12 Equivalent - undefined
Damelin College
Diesel Fuel Pump Mechanic - undefined
New Way Engineering
Bosch Diesel Fuel Pump Technician - EP A1, EP 2, EP 3, EP 4
Bosch
Gecko System Technician -
Gecko Systems Australia
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