Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Morawsky

Melbourne,VIC

Summary

A highly driven and motivated professional, who thrives under pressure and enjoys a new challenge. Outstanding interpersonal and communication skills, with the ability to adapt to dynamic environments.

Overview

32
32
years of professional experience
1
1
Certification

Work History

NBN / Energy Consultant

Value Comparisons
Melbourne, VIC
09.2020 - 06.2023
  • Analyzed customer energy use data, identified areas of inefficiency, and developed custom solutions.
  • Designed customized strategies for clients to help them meet sustainability goals while reducing costs.
  • Collaborated with colleagues across multiple departments to ensure successful implementation of projects.
  • Assessed new technologies available in the market for potential use by customers.
  • Evaluated customer feedback regarding existing systems and suggested modifications as needed.
  • Performed cost and benefit analyses on various options to determine best course of action.
  • Advised customers on ways they could reduce their overall consumption levels through more efficient practices.
  • Planned and implemented energy-efficient approaches to address costly problems and save clients money.
  • Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
  • Participated in training and other industry events.
  • Responded to incoming program emails and telephone inquiries.
  • Met or exceeded sales quota of new customer orders and recognized as leading salesperson during multiple periods.
  • Collected and analyzed field data such as previous bills, square footage and lighting in order to evaluate existing situations and determine areas of potential energy savings.
  • Educated customers in strategies for improving energy efficiency and cutting costs.

Founder / Executive Producer

Empire Management Group
Melbourne, VIC
01.1991 - 02.2020
  • Developed and implemented a comprehensive business plan to launch the company.
  • Recruited, hired and trained staff members to ensure that operational goals were met.
  • Negotiated contracts with vendors and suppliers for optimal pricing structure.
  • Identified potential partnerships to expand the reach of the business.
  • Built relationships with key stakeholders in industry associations to promote brand visibility.
  • Developed strategic initiatives to increase market share and revenue growth.
  • Managed day-to-day activities across multiple departments within the organization.
  • Led cross-functional teams in developing innovative solutions for customers needs.
  • Facilitated communication between various departments by providing resources or guidance.
  • Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
  • Conducted regular reviews of existing processes to identify areas of improvement.
  • Implemented process changes aimed at increasing efficiency while reducing costs.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Provided leadership support during times of organizational change or uncertainty.
  • Approved and negotiated contracts with distributors and suppliers.
  • Analyzed operations to evaluate company performance, determining areas of potential improvement.
  • Delegated assignments and responsibilities to department heads and supervisors.
  • Examined and conducted market analysis to discover target market and demographic audience.
  • Formulated objectives by aligning product and service plans with company vision.
  • Solved organizational and departmental problems by implementing successful corrective action plans.
  • Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.
  • Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Hired, trained and mentored staff members to maximize productivity.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Executed on-time, under-budget project management to adhere to project road map.

Guest Relations Manager

Langham Hotel Melbourne
Melbourne, VIC
09.2007 - 11.2009
  • Developed and implemented customer service policies and procedures for Guest Relations team.
  • Facilitated guest feedback surveys to identify areas of improvement in customer service.
  • Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
  • Provided training and guidance to new staff members in customer service standards and best practices.
  • Resolved escalated customer complaints professionally and efficiently.
  • Analyzed data from customer feedback surveys to determine areas needing improvement in services or processes.
  • Coordinated with other departments to ensure seamless customer experience across all touchpoints.
  • Assisted guests with inquiries regarding hotel amenities, local attractions, transportation options.
  • Maintained accurate records of all guest interactions and transactions for future reference.
  • Organized special events for guests such as meet-and-greets with celebrities or VIPs.
  • Developed strategies for managing peak periods at the front desk by utilizing additional staff resources.
  • Collaborated with marketing team on promotional campaigns targeting existing customers.
  • Generated innovative ideas to improve the overall quality of guest services.
  • Ensured compliance with industry regulations related to hospitality services.
  • Performed administrative tasks such as updating databases or preparing documents.
  • Advised management on any changes needed in order to enhance the guest experience.
  • Identified potential operational issues that could impact guest satisfaction levels.
  • Developed specific goals and plans to prioritize, organize and accomplish work.
  • Improved guest service by providing staff guidance, feedback and individual coaching.
  • Managed special requests for customers regarding restaurant reservations, limousine services and car rentals.
  • Overhauled guest relations policies to address changing concerns.
  • Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
  • Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Collaborated with event coordinators to organize meetings and special events.
  • Made and changed room assignments according to guest requirements.
  • Established and implemented programs and service guidelines, fostering ultimate guest experience.
  • Inspected rooms, building exterior and parking lot to identify and report needed repairs.
  • Promoted teamwork and quality service through daily communication and coordination with other departments.
  • Managed day-to-day operations, driving quality standards and meeting customer expectations.
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Recognized and corrected potential safety hazards to reduce accidents or injuries.
  • Developed new ideas to drive cost-effective guest amenities.
  • Monitored and maintained acceptable turnover levels by driving employee morale.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Answered guest inquiries regarding hotel offerings and services.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Responded to and resolved guest issues or complaints.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Input and confirmed reservations for guests.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Issued room keys and escort instructions to bellhops.
  • Offered guests beverages and refreshments upon check-in.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.

Firefighter

Victoria Department of Sustainability & Environment
Anglesea, VIC
10.2004 - 04.2007
  • Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
  • Maintained firefighting equipment, including hoses and ladders, on a daily basis.
  • Performed search and rescue operations in hazardous environments.
  • Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
  • Monitored weather conditions for potential threats such as wildland fires or flash flooding.
  • Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
  • Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
  • Coordinated with other first responders during multi-agency responses.
  • Communicated effectively with crew members while performing tasks under stressful conditions.
  • Inspected vehicles for proper operation prior to use on emergency calls.
  • Provided support services during natural disasters such as floods or hurricanes.
  • Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information.
  • Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.
  • Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
  • Controlled and extinguished fires using manual and power equipment.
  • Combatted fires by holding nozzles and directing streams of fog, chemicals or water.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Responded to fire and safety-related emergency calls in local area.
  • Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
  • Observed strict safety protocols to maintain personal and coworker safety.
  • Used axes and other tools to break through windows and debris.
  • Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
  • Established and managed water supplies to support suppression activities.
  • Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
  • Rehabilitated fire hoses, portable water tanks and other equipment.
  • Led and planned periodic fire safety inspections to identify unsafe conditions.

Education

Certificate III Pre-Sea Deck Officer - Nautical Science

Australian Maritime College
Launceston, TAS
11-2003

Skills

  • Excellent Communication Skills
  • Meticulous Attention To Detail
  • Thrives in High Pressure Environments
  • Strong Interpersonal Skills
  • Multitasking And Organization
  • Resourceful
  • Leadership

Certification

Defensive and Evasive Driving Techniques

Jim Murcott Advanced Driving Centre

General Firefighter Accreditation Australia

Working with Children License (to be renewed)

First Aid Certificate (2003) John’s Ambulance

Occupational Health & Safety Certificate AMSA (Australian Maritime Safety Authority)

Firefighting Certificate AMSA

Timeline

NBN / Energy Consultant

Value Comparisons
09.2020 - 06.2023

Guest Relations Manager

Langham Hotel Melbourne
09.2007 - 11.2009

Firefighter

Victoria Department of Sustainability & Environment
10.2004 - 04.2007

Founder / Executive Producer

Empire Management Group
01.1991 - 02.2020

Certificate III Pre-Sea Deck Officer - Nautical Science

Australian Maritime College

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David Morawsky