Summary
Overview
Work History
Skills
Timeline
Generic

David Munro

Willunga,SA

Summary

Expert in processes and procedures, with a knack for building strong relationships and motivating employees to achieve excellence. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

7
7
years of professional experience

Work History

Visitor Centre Supervisor

Wilpena Pound Resort
05.2022 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Tour Guide

Royal Flying Doctor Service
11.2017 - 04.2022
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.
  • Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
  • Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Inventory Control
  • Staff Development
  • Processes and procedures
  • [Software] experience
  • Attention to Detail
  • Excellent Communication
  • Interpersonal Skills
  • Relationship Building

Timeline

Visitor Centre Supervisor

Wilpena Pound Resort
05.2022 - 05.2024

Tour Guide

Royal Flying Doctor Service
11.2017 - 04.2022

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David Munro