David Mwanzia
Cranbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Dock Hand
Direct Freight Express
04.2024 - Current
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Improved dock efficiency by organizing and streamlining cargo handling processes.
- Assisted in the coordination of dock schedules, ensuring smooth operations and minimal delays.
- Promoted a clean working environment, conducting regular inspections and cleaning tasks.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Followed verbal and written instructions to properly move and ship products.
BAKER
Jurgens Swiss Bread Company
11.2023 - Current
- Followed food safety guidelines while preparing all food items
- Cut and shaped dough for rolls, bread and various pastries
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies
- Operated ovens and other equipment to bake products according to established recipes
- Cleaned work areas, utensils, equipment and surfaces between batches of products
ORDER PACKER
Max and Jays Wholesalers
03.2023 - 05.2023
- Greeted customers and answered inquiries regarding products, services, and orders
- Checked outgoing packages to ensure they are properly addressed and labeled
- Loaded trucks with completed orders for delivery to customers
- Verified accuracy of items received against packing list or invoices
CUSTOMER SERVICE ASSISTANT
Al Fashur mini mart
05.2021 - 07.2021
- Greeted customers in a friendly manner and assisted with their inquiries
- Assisted customers over the phone, providing helpful information regarding products and services
- Resolved customer complaints promptly and professionally
- Maintained a clean and organized work area at all times
- Responded promptly to customer inquiries about order status or product availability
Education
Bachelor of Community Mental Health, Alcohol And Other Drugs - Alcohol And Drugs Counseling
Chisholm University
Skills
- Multilingual, English and Swahili
- Team Player
- Active Listener
- Quality Control
- Work Area Maintenance
- Production Line Operations
- Order Picking
- Heavy Lifting Proficiency
- Organizational abilities
- Material Handling Equipment
- Freight Handling
- Warehouse Safety
Languages
Swahili
Native or Bilingual
Timeline
Dock Hand
Direct Freight Express
04.2024 - Current
BAKER
Jurgens Swiss Bread Company
11.2023 - Current
ORDER PACKER
Max and Jays Wholesalers
03.2023 - 05.2023
CUSTOMER SERVICE ASSISTANT
Al Fashur mini mart
05.2021 - 07.2021
Bachelor of Community Mental Health, Alcohol And Other Drugs - Alcohol And Drugs Counseling
Chisholm University
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