Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

David Nguyen

Willoughby

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

10
10
years of professional experience

Work History

Sales Associate

Fone King Burwood
01.2025 - Current
  • Meeting and greeting all customers that come into the store.
  • Helping customers with anything they require
  • Maintaining tidiness and cleanliness on the sales floor
  • Replenishment of stock is maintained on the sales, ensuring the SKU is all on the sales floor including colour order and size order in accordance with phone models.
  • The ability to pay attention to specific details when applying screen protectors and cases for new phone models including tablets.
  • Ensuring all KPIs and targets have been achieved in a consistent and efficient manner through the use of sale planners and communication from the team.
  • Efficient use of POS computers and EFTPOS machines for processing transactions.
  • Ability to do cash count before the store opens and after close without the supervision and assistance of the store manager.
  • Effective communication skills with all staff members and positive interactions with customers.

Café All Rounder

Jamaica Blue Norwest Private Hospital
10.2024 - 01.2025
  • Meeting and greeting all customers that enter the store
  • Assisting with placing any orders through the form of a POS and through effective use of the EFTPOS machine.
  • Ensuring all stock in the store has been fully replenished as well as maintaining cleanliness of the floors, the overall operations of the dining hall areas and mopping the floor through a regular basis.
  • Effective communication skills with all team members to ensure all KPIs and targets have been fulfilled especially during busy peak periods
  • The ability to adapt and to be flexible within a fast-paced working environment.
  • Assisting the store manager with additional tasks and duties when necessary.

Sales Associate

UNIQLO Chatswood
09.2022 - 10.2023
  • Meeting and greeting all customers that come into the store.
  • Helping customers with anything they require
  • Maintaining tidiness and cleanliness on the sales floor
  • Ensuring that procedures are being followed for the Fitting Rooms and at Cashier.
  • Ensuring the stock room is maintained and tidy at all times.
  • Replenishment of stock is maintained on the sales, ensuring the SKU is all on the sales floor including colour order and size order.

Shift Manager

McDonalds Australia Pty Ltd.
01.2018 - 10.2022
  • Assistance in maintaining the store. Specifically, maintaining the store includes assembling orders, cleaning bathrooms, mopping the front area, completing stock such as organizing fries, stocking up water bottles in conjunction with other products of the McDonald’s store to ensure flow of the store and overall team improvement for customers. Excellent customer service for order taking and assisting managers with ensuring the store if running smoothly. I’ve also been professionally trained in the McCafé area. This includes making coffees, calibrating coffee machines, being able to heat and froth milk and doing some incredibly basic latte froth. I’ve also been able to help with stock take such as putting deliveries of stock away in certain areas. I also do management duties such as operating a cash register, maintaining cash policy and also leading a team of people by fulfilling targets and KPIs. This also involves incorporating communication and building team leadership skills in effective and efficient ways.

Food Service Team Member

KFC Ashfield Mall
04.2015 - 08.2016
  • Assisted with cooking chicken, cleaning the floors, cleaning sifters, pots, sinks, taps, tiles, walls and the floors. Cross trained at the front of store, pack their orders, take orders on the register and count registers during closing hour. Ensuring that there is enough stock in order to fulfill all customer needs especially when stock isn't available. Very similar to the current job that I’m working in however, it involved more hands-on work such as cooking and cleaning etc.

Education

Bachelor - Psychological Science

Australian Catholic University
07.2021

Higher School Certificate - undefined

09.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling

Accomplishments

  • Brought in forty new customers.
  • Increased productivity 80% by implementing several process improvements.
  • Exceeded monthly quota three times.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
Vietnamese
Elementary

Timeline

Sales Associate

Fone King Burwood
01.2025 - Current

Café All Rounder

Jamaica Blue Norwest Private Hospital
10.2024 - 01.2025

Sales Associate

UNIQLO Chatswood
09.2022 - 10.2023

Shift Manager

McDonalds Australia Pty Ltd.
01.2018 - 10.2022

Food Service Team Member

KFC Ashfield Mall
04.2015 - 08.2016

Higher School Certificate - undefined

Bachelor - Psychological Science

Australian Catholic University

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