Summary
Overview
Work History
Education
Skills
Availibility
References
Timeline
Generic

DAVID NILAP

Adelaide,SA

Summary

Adept at elevating customer experiences, I leveraged my expertise in payment management and exceptional public speaking abilities at Beyondborders Consulting to resolve customer issues efficiently, driving significant sales growth. My proactive approach in understanding customer needs and managing inquiries has consistently enhanced satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Beyondborders consulting
Hyderabad, India
02.2022 - 12.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

Masters of Public Administration - Public Policy Analysis

Flinders University
Adelaide, SA

Skills

  • Payment management
  • Customer needs assessment
  • Public speaking
  • Call control
  • Email management
  • Sales growth initiatives

Availibility

  • Wednesday : Available all day
  • Friday : Available all day
  • Saturday : Available all day
  • Sunday : Available all day

References

  • Vinay Kumar Peyyala Department of Treasury and Finance, Adelaide 0430084151
  • Titus Robert Perth 0423917800

Timeline

Customer Service Executive

Beyondborders consulting
02.2022 - 12.2024

Masters of Public Administration - Public Policy Analysis

Flinders University

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