David Nolland
Sydney,NSW
Summary
Team-minded Coordinator with 25 years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
Customer Journey Coordinator
mts
North West Sydney
07.2023 - Current
- Resolved customer complaints or answered customers' questions.
- Making sure all station safety policy and procedure are followed.
- Prompt critical communication .
- Understanding of rail corridor and aspects of rail safety.
- Understanding of the safety protocols .
- Understanding the correct reporting systems in place ie incident /safety .
- Understanding all assets on a station .
- Direct liasion with other team members on trains or stations.
- Comply with updating training and compliance.
- Understanding our different customers styles.
- Understanding role on station platform why ?
- Understanding train movements and trouble shooting .
G4 Supervisor
Bunnings
Various Sites , Sydney
06.2012 - 06.2023
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Increased sales by optimizing in-store promotional strategies.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Dealt with customer complaints and rectified product and service issues.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Created successful plans to maximize profits and reduce loss.
- Used Point of Sale register system to complete transactions.
- Helped each team increase business with improved approaches to planning and product line management.
- Created reports summarizing sales results, trends in customer buying behavior and other relevant metrics.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
SELF EMPLOYED
CHEMDRY
QUAKERS HILL, NSW
11.2010 - 06.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Retail Coordinator
kmart
Various, NSW
06.2009 - 10.2010
- Managed daily operations, client relations and IT.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Increased sales by optimizing in-store promotional strategies.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Dealt with customer complaints and rectified product and service issues.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Created successful plans to maximize profits and reduce loss.
- Used Point of Sale register system to complete transactions.
- Helped each team increase business with improved approaches to planning and product line management.
- Created reports summarizing sales results, trends in customer buying behavior and other relevant metrics.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Contributed to merchandising ideas at team meetings to increase sales.
- Directed and supervised staff performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Manger
lowes
Various, NSW
07.1993 - 11.2007
- Effectively managed inventory controls and re-orders within budget guidelines.
- Supported retail associates to drive quality performance and experiences for guests.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Managed special store projects to improve store-wide processes and operations.
- Established relationships with key suppliers in order to secure competitive pricing options.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Monitored store security systems to protect against theft or vandalism.
- Delegated work to staff, setting priorities and goals.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Analyzed financial data to identify areas of improvement for profitability.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
Education
High School Diploma -
St John Paul
Marayong11-1986
High School Diploma -
PATRICIAN BROTHERS
Blacktown, NSW11-1984
Skills
- Staff Supervision
- Document Management
- Information Collection
- Financial Management
- Business Administration
- Project Management
- Resource Allocation
- Event Planning
- Budget Planning
- Meeting Coordination
- Point of Contact
- Writing Requirements
- Work Planning and Prioritization
- Event Coordination
- Operations Management
- Customer Service
- Staff Management
Accomplishments
- CERTIFICATE IN RETAIL MANAGEMENT 1 2 AND 3
- CPR CERTIFIED
- FIRST AID TRAINED
Timeline
Customer Journey Coordinator
mts
07.2023 - Current
G4 Supervisor
Bunnings
06.2012 - 06.2023
SELF EMPLOYED
CHEMDRY
11.2010 - 06.2012
Retail Coordinator
kmart
06.2009 - 10.2010
Retail Manger
lowes
07.1993 - 11.2007
High School Diploma -
St John Paul
High School Diploma -
PATRICIAN BROTHERS
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