David Nullmeyers
Rowville,Australia
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
23
23
years of professional experience
6
6
Years direct, 8 years indirect, people management experience
3
3
Certifications
3
3
Junior sporting Teams coached to Finals, 1 Championship win.
11
11
years of post-secondary education
Accomplishments
- Successfully managed the migration & transition of all 3000+ Woolworths Group stores to SDWAN. Created scalable processes to ensure cutover for store transitions was achieved within 12 months. Streamlined release management processes for stores by integrating legacy systems & methods with automated solutions.
- Aided in the seamless integration of various client management tools with NTT's service management platform by leading customer workshops, capturing requirements, and mapping out process flows
- Noted for exceptional performance and awarded Operations Manager of the year by NTT in 2018.
- Led project to deploy Software Asset Management toolset, resulting in optimized license usage and substantial cost reduction across WA Health server fleet.
- Responsible for overseeing the successful implementation of IT infrastructure supporting $20M QLD Northern Link Tunnel project for Cardno.
- Identified by Monadelphous as a fast-track leadership candidate
- Increased daily resolution rates by 100% and elevated customer satisfaction through the overhaul of Service Desk processes, documentation procedures, and staff training at Monadelphous.
- Oversaw project for selecting a new fleet printer supplier, resulting in the successful replacement of all Monadelphous printers at corporate and remote site offices.
- Creation of a comprehensive business case, supporting analysis, and financial modeling to facilitate the relocation of Cardno WA office.
- Achieved back-to-back nominations for the esteemed John King Award in both 2009 and 2010, commending exemplary contributions as a young professional.
Work History
Operations Manager
NTT DATA Australia
Melbourne, Australia
11.2016 - Current
- Client Experience: Finance (3.5 years): NAB, Link Group, Hostplus, Latitude Financial Services, FMCG (2 years): Woolworths Group, Health (2.5 years): Perth Children’s Hospital | WA Health Shared Services, South West Alliance of Rural Health (SWARH), Energy (1.5years): CitiPower/Powercor, APA Group
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed geographically dispersed team of cross-functional service delivery personnel, network, security & system engineers.
- Provided leadership in developing, implementing, monitoring and evaluating processes related to IT operations & key performance indicators to measure effectiveness.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Presented performance and productivity reports to supervisors.
- Coordinated globally dispersed cross-functional teams to ensure timely delivery of products and services.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Ensured compliance with industry standards, security protocols and data privacy regulations.
- Controlled operational IT budget and expenditures within resource allocation parameters.
- Reviewed and approved project plans prior to implementation.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Communicated relevance of customer organizational goals, policies and procedures to IT staff.
- Maintained relationships with vendors to ensure timely delivery of products or services as required.
- Maintained close connection with customer & project personnel to quickly identify and resolve problems.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented IT strategies for assigned clients to achieve NTT’s transformation business objectives.
Service Desk Team Leader
Monadelphous
Perth, WA
11.2012 - 10.2016
- Responsible for recruitment, training, and development of new Service Desk personnel.
- Provided coaching and mentoring to junior staff members when needed.
- Conducted regular team meetings to review progress and discuss any issues or concerns.
- Participated actively in budgeting process with Senior Management team.
- Developed KPIs for tracking the effectiveness of service desk operations.
- Monitored the performance of service desk operations, ensuring high quality customer service.
- Analyzed customer feedback data to identify areas of improvement in services provided by the Service Desk.
- Developed, wrote and maintained detailed knowledge base for use by service desk team and field service staff.
- Ensured team members were adhering to established policies and procedures related to service delivery.
- Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
- Created playbooks outlining procedures for responding to different types of major incidents.
- Provided guidance on how best to handle resistance or pushback from stakeholders regarding proposed changes.
- Worked closely with external vendors and consultants when necessary in order to provide additional expertise or resources needed for successful execution of projects.
- Designed rewards programs to incentivize employees who embrace new ways of working.
- Built relationships with internal departments in order to ensure proper alignment between business objectives and technology solutions.
- Developed change management plans minimizing employee resistance and accelerating adoption.
Support Services Team Leader
Cardno
Perth, WA
08.2010 - 08.2012
IT Manager
Cardno
Perth, WA
10.2008 - 08.2010
ICT Consultant
The Brooklyn Group
Perth, WA
03.2008 - 10.2008
Service Delivery Manager
Commander Australia
Perth, WA
09.2005 - 02.2008
IT Services Manager
Power-Up IT
Perth, WA
03.2004 - 09.2005
Customer Support Consultant
Centaman Systems
Perth, WA
11.2002 - 03.2004
Customer Support Officer
iiNet
Perth, WA
05.2002 - 11.2002
Helpdesk Support Officer
Halliburton
Perth, WA
04.2001 - 02.2002
Education
MBA - Master of Business Administration & Management
University of Melbourne
Melbourne, VIC 03.2022 - 09.2023
Diploma - Project Management (PMBOK)
Central TAFE
Perth, WA 07.2010 - 12.2010
Bachelor of Science - Computer Science
Murdoch University
Perth, WA 02.1999 - 02.2003
Senior Secondary Certificate of Education (SSCE) -
Winthrop Baptist College
Murdoch, WA 01.1994 - 12.1998
Skills
- Teamwork and Collaboration
- Relationship Building
- Adaptability and Flexibility
- Continuous Improvement
- Analytical Skills
- Task Prioritization
- Operations Management
- Service Level Agreements
- Configuration Management
- Capacity Planning
- Incident Management
- IT service management
Certification
- Certified ITIL v4 Foundations, 2019
- Certified PRINCE2 Practitioner, 2012
- Certified ITIL v3 Foundations, 2011
Affiliations
2022 - Current
- Coaching Junior Football (Glen Waverley Rovers) & Basketball (Waverley Basketball) teams.
- U14 Waverly Basketball Championship Summer Season Runner's Up
2023
- U11 GW Rovers won EFNL Championship
- U14 Waverly Basketball Championship Winter Season Runner's Up
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionTeam Building / Company RetreatsTimeline
MBA - Master of Business Administration & Management
University of Melbourne
03.2022 - 09.2023
Operations Manager
NTT DATA Australia
11.2016 - Current
Service Desk Team Leader
Monadelphous
11.2012 - 10.2016
Support Services Team Leader
Cardno
08.2010 - 08.2012
Diploma - Project Management (PMBOK)
Central TAFE
07.2010 - 12.2010
IT Manager
Cardno
10.2008 - 08.2010
ICT Consultant
The Brooklyn Group
03.2008 - 10.2008
Service Delivery Manager
Commander Australia
09.2005 - 02.2008
IT Services Manager
Power-Up IT
03.2004 - 09.2005
Customer Support Consultant
Centaman Systems
11.2002 - 03.2004
Customer Support Officer
iiNet
05.2002 - 11.2002
Helpdesk Support Officer
Halliburton
04.2001 - 02.2002
Bachelor of Science - Computer Science
Murdoch University
02.1999 - 02.2003
Senior Secondary Certificate of Education (SSCE) -
Winthrop Baptist College
01.1994 - 12.1998
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