David OConnor
Melbourne Altona Meadows,VIC
Summary
Achieved high customer satisfaction through twenty-five years of service in multiple industries. Delivered exceptional attention to detail and a strong work ethic. Enhanced customer experiences through outstanding service and professionalism. Motivated peers to reach their full potential.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sportsbook Operations Executive
Yolo Group
04.2024 - 10.2025
- Achieved improved customer satisfaction through effective secondary support for customer service. Enhanced functionality of sportsbet.io site across all regions, contributing to user engagement. Streamlined event management processes in collaboration with trading team, gaining valuable knowledge in risk management and trading operations. Drove successful retention and reactivation promotions for lapsed and former customers, boosting overall customer loyalty.
TAB Cash Control
Tabcorp
03.2003 - 03.2024
- Oversaw daily management of tab venue operations. Directed cash handling processes to ensure accuracy at shift transitions. Cultivated a high standard of customer service in a dynamic setting. Leveraged extensive sports and racing knowledge to address customer betting inquiries effectively.
Reception/Porter/Night audit/Minibar attendant
Chifley Hotels
01.2003 - 04.2003
- Reception
- Greet all guest and assist them with check in and check out.
- Respond to all guest questions and requests.
- Manage guest bookings and reservations.
- Answer and forward calls.
- Liaising with Housekeeping team to check that rooms are ready for arriving guests
- Porter.
- Greeting guests and responding to queries.
- Transporting and labelling guest's luggage to and from their rooms.
- Run errands for guests and other employees.
- Arange taxis and other transport for guests.
- Fix minor technical issues.
- Report any damages found within the venue.
- Night Audit
- End of day booking and account keeping reconciliation.
- Checking in guests and handling of overnight requests
- Completing E.O.D task and ensuring other departments have done the same.
- Minibar attendant.
- Stocking mini bar
- Accurately maintaining of inventory.
- Billing guests.
Room Attendant/Porter/ Reception/ Houseman/Laundry
Chifley Hotels
10.2001 - 01.2003
- Room attendant.
- Changing bed linen and making of beds on daily basis.
- Replacing towels and bathroom amenities.
- Mopping floors, vacumming carpets and dusting and polishing of furniture.
- Reporting technical issues.
- Restocking beverages and minimal
- I trained up several people in housekeeping duties whilst employed in my position.
- Porter.
- Greeting guests and responding to queries.
- Transporting and labelling guest's luggage to and from their rooms.
- Run errands for guests and other employees.
- Arange taxis and other transport for guests.
- Fix minor technical issues.
- Report any damages found within the venue
- Reception
- Greet all guest and assist them with check in and check out.
- Respond to all guest questions and requests.
- Manage guest bookings and reservations.
- Answer and forward calls.
- Liaising with Housekeeping team to check that rooms are ready for arriving guests
- Houseman.
- Provide clean linen to store rooms and removal of dirty linen to assist housekeeping staff in their duties.
- Cleaning of common area of hotels. Hotel lobby etc
- Assisting guests with any enquiries they may have.
- Laundry.
- Wash,dry and fold Hotel linen and laundry items.
- Arrange clothes in laundry as to guests specifications.
- Wrap laundry items for pick up and delivery
- Maintaining of cleanliness in Laundry room.
Concierge/Porter
The Windsor Hotel
04.2000 - 10.2001
- Concierge.
- Greeting and farewelling on their arrival and departure of the hotel. Handling reservations and special requests.
- Knowledge of local attractions and restaurants as well as any ongoing festivals.
- Fulfilling guests requests, arranging recreational activities.
- Arranging transport for guests
- Porter.
- Greeting guests and responding to queries.
- Transporting and labelling guest's luggage to and from their rooms.
- Run errands for guests and other employees.
- Arrange taxis and other transport for guests.
- Fix minor technical issues.
- Report any damages found within the venue
Education
Successful completion V.C.E - Mathematics
Gladstone park secondary college
Melbourne, VIC12.2016
Skills
- Enhanced customer experience through management of front office reception and guest services Fostered a high-performance team culture by driving collaboration and leadership initiatives Achieved efficient problem resolution by encouraging adaptability and quick decision-making
Certification
- National Employment Police Check
- Responsible Service of Alcohol Certificate Current
Languages
English
Timeline
Sportsbook Operations Executive
Yolo Group
04.2024 - 10.2025
TAB Cash Control
Tabcorp
03.2003 - 03.2024
Reception/Porter/Night audit/Minibar attendant
Chifley Hotels
01.2003 - 04.2003
Room Attendant/Porter/ Reception/ Houseman/Laundry
Chifley Hotels
10.2001 - 01.2003
Concierge/Porter
The Windsor Hotel
04.2000 - 10.2001
Successful completion V.C.E - Mathematics
Gladstone park secondary college