David Ortiz
IT Support
Lidsdale,NSW
Summary
An excellent team player, who is highly adaptable, can work independently, make quick decisions, remain calm under stress, whilst maintaining focus on safety and compliance. Versatile IT Technician ready to replace faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Project Manager
Private Family Office
Lidsdale, NSW
02.2018 - Current
- Successfully managed the risk portfolio of a household of 8, whilst doing freelance IT Helpdesk and overseeing the purchase of a house and renovation.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Achieved financial savings of a 20% deposit on a home and 10% budget for renovations through powerful cost reduction strategies.
- Negotiated Utilities and Insurance agreements to reduce household costs by $1500 per month.
- Proposed and implemented Minimalist system enhancements to improve the efficiency of family members.
- Drove team success through shared vision and recognition of quality teamwork.
IT Helpdesk
DO I.T Helpdesk Solutions
Penrith, NSW
01.2019 - 11.2020
- Oversaw business budget planning and administration, accounting functions and purchasing to handle financial needs.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Configured hardware, devices and software to set up work stations for employees.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Performed tests of functionality, security and performance of different workstations and devices.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Backed up company data, successfully recovering critical information after malware attacks.
- Build PC's according to customer specifications.
- Linked computers to network and peripheral equipment.
Shift Assistant
Boral Asphalt
Enfield, NSW
02.2015 - 01.2018
- Observed indicator showing material levels and regulated controls for required asphalt materials mixture.
- Administered asphalt plant safely and managed schedules and daily duties for plant personnel.
- Communicated orders of internal and external customers and tracked inventories of incoming and outgoing products.
- Maintained and repaired plant equipment using cutting torch, welder, pneumatic drill and sledgehammer.
- Operated controls that admitted materials separately from storage hoppers or mixing bins.
- Placed orders for materials and equipment with vendors.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
- Quickly shut down equipment in emergency situations following protocols.
- Managed and monitored processes and machine systems by observing readings on control boards.
Customer Service Representative
Endeavour Energy
Huntingwood, NSW
01.2011 - 01.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
Customer Service Officer
Australian Taxation Office, ATO
Penrith, NSW
01.2010 - 01.2011
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Boilermaker
A & A Industries
Smithfield, NSW
01.2007 - 01.2009
- Removed boiler casings, grades, handrails, manhole and hole covers to facilitate access to boilers or other vessels for repair.
- Tightened or replaced bolts and gaskets to repair leaks.
- Used power hammers or weld pressure vessel tubes to achieve leakproof joints.
- Cleaned and maintained boilers and associated equipment to increase efficiency and performance level.
- Interpreted blueprints, sketches and specifications for each job.
- Assembled and analyzed boilers for defects.
- Used hand signals to notify crane operator to lift components to specific positions.
- Utilized welding equipment to safely complete predetermined operations .
- Identified issues and addressed each immediately with job foreman.
Education
Cert III in Information Technology - Information Technology
TAFE NSW
Distance 11.2013 - 10.2014
Certificate III in Engineering - Heavy Metal Fabrication
TAFE NSW
Blacktown 08.2006 - 02.2008
Skills
Help Desk Operations
Desktop Technical Support
Inventory management
Security best practices
PC refurbishment
Debugging
Project Management
Desktop and laptop installations
Office 365
Windows Mobile & Cloud Applocations
Mobile Device, OS & Software Deployment
Timeline
IT Helpdesk
DO I.T Helpdesk Solutions
01.2019 - 11.2020
Project Manager
Private Family Office
02.2018 - Current
Shift Assistant
Boral Asphalt
02.2015 - 01.2018
Cert III in Information Technology - Information Technology
TAFE NSW
11.2013 - 10.2014
Customer Service Representative
Endeavour Energy
01.2011 - 01.2012
Customer Service Officer
Australian Taxation Office, ATO
01.2010 - 01.2011
Boilermaker
A & A Industries
01.2007 - 01.2009
Certificate III in Engineering - Heavy Metal Fabrication
TAFE NSW
08.2006 - 02.2008