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I recently retired from a 36 year career in grocery retail with Safeway. In that time I held many different positions, gaining knowledge in several aspects of the business. I started as a Courtesy Clerk (bagger), then worked up to checker within a year. After graduating high school I was given the opportunity to become full time and join the night stocking crew. Over the next several years I learned how to write the order for the entire store and manage a crew of 5 to 10 people. I moved to another store to help out their night stocking crew that was struggling. Seeing my potential, shortly after that I was put in charge of the frozen food department. I was responsible for writing the order, stocking the department, keeping the backstock organized and down to a minimum. I held this position for 10 years before deciding to move to Inventory Control Clerk (ICC). I held the ICC position for 12+ years. I was a District trainer for ICC's for 3 of those years. I finally decided I needed a change, so for the remainder of my time I moved to Front End/Customer Service. I retired on June 30, 2021 with a great sense of accomplishment. If I wasn't commuting over 100 miles a day, I would probably still be there.

I'm a Diplomatic Customer Service professional with7 years experience versed in applying strong communication, problem solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Seeking to utilize my expertise in communication and problem-solving to enhance customer satisfaction and contribute to the growth of the Company.

Seeking an opportunity in a company to further expand my skill set and learn new things while contributing to the overall success of the company.

With the two years I spent in sales, I’ve mastered the art of closing deals and connecting with people fast. I kicked off my career in support, learning how to solve problems under pressure, and now I’m five months into a fast-paced processor role—where precision and speed are everything, and I’m thriving. I’m driven by growth, fueled by challenge, and skilled in communication, multitasking, and staying cool under pressure. Whether it’s people or processes, I get things done, and done right.

I also studied culinary arts and trained for four months at the Hyatt Regency, Aqaba, which taught me discipline, creativity, and how to work under real pressure. I’m driven, adaptable, and always looking for ways to grow and do better.

Helio Marcos Boavida Pereira

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senior High School -

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