David Pickering

• General Manager, Victoria responsible for the management of a portfolio of approximately 38,000 claims on behalf of WorkSafe Victoria.
• Currently overseeing end to end claims, premium and shared service operations for 25% of the NSW workers compensation scheme.
• Responsible for the management of five senior leaders in total who manage:
• Claims segments consisting of Low Risk, SME (Small and Medium sized enterprise), Corporate, Specialised and Tail portfolios.
• Premium ($1.2B)
• Customer service
• Business Assurance and Optimisation
• Program and Change
• Overseeing 520 FTE with annual revenue of approximately $80M.

General Manager, Claims Operations responsible for the management of a portfolio of approximately 38,000 claims on behalf of the Nominal Insurer (icare). Currently overseeing end to end claims operations responsible for regulatory compliance and financial performance for roughly 85% of the NSW workers compensation scheme.

· Responsible for the management of four senior leaders who manage claims segments consisting of Low Risk, SME (Small and Medium sized enterprise), Corporate, Specialised and Tail portfolios. 900 staff in total.

Key Responsibilities

· Performance and capability strategy planning and execution

· Client and broker relationship and retention strategy and execution

· Scheme evaluation processes, including engagement with scheme and Nominal Insurer actuaries to identify risk and opportunity areas.

· Oversight of regulatory compliance, remediation planning and execution.

· Relationship management of Nominal Insurer and regulators.

• General Manager, National Self Insurance responsible for the management of a portfolio approximately 4,500 claims, consisting of nine self-insured licensees across seven states and territories including New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania and Northern Territory.
• Responsible for the management of six local senior leaders overseeing the management of each state and territory-based program of work.

Key Responsibilities

· Performance and capability strategy planning and execution

· Business Development and strategic account management of licensees including the development of strategic partnerships and claims administrator renewal processes

· Licensee actuarial valuation processes, including engagement with external and internal actuaries to negotiate and influence positive outcomes.

· Oversight of regulatory compliance, remediation planning and execution, including management of regulatory relationships

· Assisting licensees with licence renewal and third party claims administrator processes.

General Manager, People and Capability responsible for the management of 400 offshore resources overseeing numerous shared service functions for EML and other clients including business administration services, technology support functions in infrastructure and service desk and developing new business.

· Responsible for the management of three senior resources who oversaw functional management of their teams for seven clients.

Key Responsibilities

· Commercial management of the Philippines business, including oversight and compliance with local regulatory requirements

· Development and execution of a talent acquisition strategy across the Philippines, Malaysia and Vietnam.

· Business development and strategic account management of seven key accounts

· Project management overseeing transition of functions for clients into the business, including technological integration processes

· Performance improvement initiatives and assisting clients with regulatory compliance obligations and reporting requirements.