Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Pound

Sydney,NSW

Summary

Dedicated hospitality professional eager to contribute value to a client-focused team. Motivated and proactive with demonstrated success in working in fast paced environments. The role was playing an integral part of the daily operations of the department, primarily in bell desk procedures, policies and systems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Relations Associate

CBRE
09.2023 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organised reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Bell Attendant Supervisor

Capella
06.2023 - 09.2023
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Assisted with guest room moves, transportation of luggage and event material.
  • Increased productivity of front office
  • Communicated with FOM, AFOM, any issues regarding arrivals.

Bell Attendant

Fullerton Hotel
06.2022 - 06.2023
  • Explained important features of guest rooms to travelers.
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Escorted guests to and from rooms and assisted with baggage.
  • Notified front desk manager of any guest issues in need of additional attention.

Group Fitness Instructor

F45 Training
08.2017 - 12.2022
  • Established classes to effectively match skill and learning levels of all participants.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
  • Minimized injury risks by advising clients about form and proper clothing.
  • Promoted total wellbeing by encouraging students to improve nutrition, weight control and lifestyle.
  • Helped students of different abilities levels boost health with skill-adjusted classes.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Taught participants to maximize exertion and results with exercise routines.
  • Managed group fitness classes of up to 40 members

Bell Attendant

Meriton Suites
01.2018 - 11.2020
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed team communications and information for meetings.
  • Participated in team-building activities to enhance working relationships.

Education

Certificate 4 in Fitness - Fitness

Australian Institute Of Fitness
St Leonards, NSW
01.2010

High School Diploma -

St Joseph's College
Hunters Hill, NSW
11.2007

Skills

  • Supervision
  • Concierge Services
  • Guest Satisfaction
  • Hotel Operations
  • Critical Thinking
  • Greeting Guests
  • Customer Inquiries
  • Customer Service

Certification

  • Certificate 3 and 4 in Fitness

Timeline

Guest Relations Associate

CBRE
09.2023 - Current

Bell Attendant Supervisor

Capella
06.2023 - 09.2023

Bell Attendant

Fullerton Hotel
06.2022 - 06.2023

Bell Attendant

Meriton Suites
01.2018 - 11.2020

Group Fitness Instructor

F45 Training
08.2017 - 12.2022

Certificate 4 in Fitness - Fitness

Australian Institute Of Fitness

High School Diploma -

St Joseph's College

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David Pound