David Ramirez
Sydney,Australia
Summary
A reliable, enthusiastic, and hardworking professional with over 10 years of experience in the Education and Hospitality fields. Detail-oriented Student Finance Officer with a background in financial services and a passion for assisting students. Seeking a position to utilize expertise in student financial aid and communication skills to handle inquiries, provide accurate information, and ensure a positive experience for students navigating their education's financial aspects
Overview
19
19
years of professional experience
Work History
Student Finance Officer
Torren University-Pyrmont Campus
09.2021 - Current
- Managed approximately 40 incoming calls, and email enquiries from students relating to all aspects of student fees, including non-tuition revenue, refunds, discounts and scholarships following company policies
- Develop, implement and improve processes for student's withdrawals/deferrals and the impact on their financial position
- Undertake financial checks when required
- Invoicing and payment processing (including tuition, residential and other charges) for all domestic and international students
- Assist with FEE-HELP related functions and queries where required
- Ensuring that all student-facing staff are provided with accurate fee-related information
- Supporting the Head of Finance with data extraction and report preparation
- Ensuring consistent compliance with applicable government requirements and the institution's financial frameworks and policies
- Utilizing the Student Information System and other related financial and organizational systems to fulfil the above function
Chef De Partie
Infinity Restaurant (Casual-Trippas White Group)
12.2021 - Current
- In charge of the larder section
- Prepare and present menu items, demonstrating variety and flair
- Ensure stock rotation and minimum wastage.
Student Services Officer
Torren University-Pyrmont Campus
09.2020 - 09.2021
- High volume customer service dealing with enquiries at the Student Services reception desk
- Solving students' issues quickly with a high level of customer satisfaction
- Manage the switchboard - incoming calls
- Liaise with internal departments
- Providing courtesy customer service and administrative support to students
- Responding to enquiries (in person, by phone, email etc.), sourcing information, following up and providing responses in a timely manner
- Being the primary point of contact for Students on issues including, but not limited to general course queries, class times, timetabling, payments, and visa requirements
- Assisting with Student enrolment, Intakes and Orientations
- Assisting in marketing activities and special events if required
- Assisting with the administrative duties of programs across AE
- Issuing student cards & official documentation
- Liaising with other SSO's & Managers at our Melbourne, Adelaide, Brisbane and Sydney campuses
- Assisting with the management and resources of the library
- Participating in the overall continuous improvement of the department
- In charge of the events portfolio for Pyrmont Campus.
Chef de Partie
Mercado Restaurant
05.2020 - 09.2020
- Grill Section
- Preparation and plating of Steaks and seafood
- Preparing, cooking and presenting high quality dishes within the specialty section
- Takes care of daily food preparation and duties assigned by the Head chef to meet the standard and the quality set by the Restaurant.
Student Services Officer
MnM Institute
01.2020 - 03.2020
- High volume customer service dealing with enquiries at the Student Services reception desk
- Manage the switchboard - incoming calls
- Liaise with internal departments
- Migrate student records from Fedena to the new student management system aXcelerate
- Assist with course progress and attendance monitoring, intervention and counselling for international vocational students
- Review policy and procedures with the different internal departments.
Admissions Officer
MEGT Institute/ Ability English
07.2018 - 11.2019
- Process enrolment documents (invoices, Letters of Offer, Course Acceptance Agreement and Confirmation of Enrolments)
- Liaise with the marketing department, finance department and education agents, responding to internal and external admissions inquiries
- Manage cancellations and amendments of enrolments, including transfers between courses/campuses
- Record and maintain student records in the student management system PEPI
- Process credit card payments for current and new students
- Prepare relevant reports to National Admissions Manager and internal stakeholders
- Train new members and report directly to the Admissions Manager.
Admissions Officer, Admissions Office
UNSW
03.2018 - 05.2018
- Process enrolment documents for the business faculty and AGSM (Bachelor and postgraduate programs)
- Assess student applications
- Manage cancellations and amendments of enrolments
- Record and maintain student records in the student management system.
Admissions Officer, Admissions Office
MEGT Institute/ Ability English
11.2015 - 03.2018
- Process enrolment documents (invoices, Letters of Offer, Course Acceptance Agreement and Confirmation of Enrolments)
- Liaise with the marketing department, finance department and education agents, responding to internal and external admissions inquiries
- Manage cancellations and amendments of enrolments, including transfers between courses/campuses
- Record and maintain student records in the student management system PEPI and ebecas
- Process credit card payments for current and new students
- Prepare relevant reports to National Admissions Manager and internal stakeholders.
Customer Service Officer, Student Services Team
MEGT Institute/ Ability English
11.2014 - 11.2015
- High volume customer service dealing with enquiries at the Student Services reception desk
- Manage the switchboard - incoming calls
- Liaise with internal departments
- Record and maintain student records in student management system PEPI
- Assist with course progress and attendance monitoring, intervention and counselling for international ELICOS and vocational students
- Review policy and procedures with the Student Services team
- Team work
- Working knowledge of the MEGT and Ability Business Structure.
Assistant Kitchen Manager
Hard Rock Café
10.2012 - 03.2015
- Promoted from Chef to Kitchen Supervisor
- Managed all kitchen staff in absence of Kitchen Manager, as well as coordinate all kitchen operations, events and related projects
- Assisted in the recruitment, training, coaching, disciplining and retention of staff, including relationship management
- Ensured meals are sent out within strict timelines - using time management and advanced organisational skills.
Chef de Partie, Grill section
PORTENO RESTAURANT (2 Hats)
07.2012 - 10.2012
Chef de Partie
ROYAL OAK HOTEL
04.2012 - 06.2012
Chef de Partie
FORRESTER HOTEL
11.2011 - 04.2012
Chef de Partie
The Argyle
06.2011 - 11.2011
Chef de Partie
Miro Tapas Bar
06.2010 - 06.2011
- Prepared authentic Spanish tapas in a small team - using strong teamwork and communication skills in a customer service environment
- Managed training of all kitchen staff, with an emphasis on health and safety standards and protocols
- Assisted with stock control and inventory.
Chef de Partie
Sea Rock Restaurant
04.2010 - 06.2011
- Used strong communication skills to coordinate meal preparation with coworkers and meet timelines
- Prepared fine dining cuisine with high attention to detail.
Barterder and Front house
Hotel Los Tallanes
03.2008 - 03.2009
- Managed stock control, inventory and purchasing
- Ensured high standards of customer service.
Bar Manager
Gibas Bar
05.2005 - 02.2008
- Promoted from Bartender to Manager due to excellent organisational and project management skills
- Managed stock control, inventory and purchasing
- Managed weekly roster of all staff
- Ensured high standards of customer service.
Education
BBA - Information Technology
Torrens University Australia
Sydney, NSW02.2024
Advanced Diploma in Management -
SOA City Institute
11.2014
Advanced Diploma in Hospitality -
Strathfield College
11.2013
Certificate IV in Hospitality -
MEGT Institute
11.2013
Diploma in Culinary Arts -
Le Cordon Blue
12.2009
Diploma in Bar Management -
Le Cordon Blue
12.2007
Skills
- Documentation and control
- Records Management
- Customer Service
- Organizational Skills
- Attention to Detail
- Decision Making
- Conflict Resolution
- Microsoft Outlook
- Policy Interpretation
Languages
English
Spanish
Portuguese
References
Available upon request
Timeline
Chef De Partie
Infinity Restaurant (Casual-Trippas White Group)
12.2021 - Current
Student Finance Officer
Torren University-Pyrmont Campus
09.2021 - Current
Student Services Officer
Torren University-Pyrmont Campus
09.2020 - 09.2021
Chef de Partie
Mercado Restaurant
05.2020 - 09.2020
Student Services Officer
MnM Institute
01.2020 - 03.2020
Admissions Officer
MEGT Institute/ Ability English
07.2018 - 11.2019
Admissions Officer, Admissions Office
UNSW
03.2018 - 05.2018
Admissions Officer, Admissions Office
MEGT Institute/ Ability English
11.2015 - 03.2018
Customer Service Officer, Student Services Team
MEGT Institute/ Ability English
11.2014 - 11.2015
Assistant Kitchen Manager
Hard Rock Café
10.2012 - 03.2015
Chef de Partie, Grill section
PORTENO RESTAURANT (2 Hats)
07.2012 - 10.2012
Chef de Partie
ROYAL OAK HOTEL
04.2012 - 06.2012
Chef de Partie
FORRESTER HOTEL
11.2011 - 04.2012
Chef de Partie
The Argyle
06.2011 - 11.2011
Chef de Partie
Miro Tapas Bar
06.2010 - 06.2011
Chef de Partie
Sea Rock Restaurant
04.2010 - 06.2011
Barterder and Front house
Hotel Los Tallanes
03.2008 - 03.2009
Bar Manager
Gibas Bar
05.2005 - 02.2008
BBA - Information Technology
Torrens University Australia
Advanced Diploma in Management -
SOA City Institute
Advanced Diploma in Hospitality -
Strathfield College
Certificate IV in Hospitality -
MEGT Institute
Diploma in Culinary Arts -
Le Cordon Blue
Diploma in Bar Management -
Le Cordon Blue
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