David Richardson
Baldivis
Summary
I work well in a team environment and address customers in a friendly manner. I am an enthusiastic hard worker willing to undertake any position with employment opportunity. I am capable of handling task given to me and can take direction and follow instructions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier/Kitchen Hand
West Kambalda
- Cooking
- Housekeeping Duties
- Customer Service
- Restocking of Stock
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Stocker/Deli Assistant
Costco Wholesale
11.2022 - Current
- Stocking of Frozen products
- Packaging restock
- Making up different foods
- Restocking of shelfs
- General Cleaning
- Loading of chickens into ovens
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Greeted customers at counter to fulfill requests and answer questions.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Created appealing food arrangements for party trays and specialized orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Offered product samples to customers, generating additional sales through taste-testing.
- Received payment via cash, check, card, or mobile payment and processed promptly, resulting in Number% accuracy rate.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
Supervisor
Bureau Veritas, All Rounder
02.2017 - 10.2022
- IC
- Breezeway-Store
- Sorting & Weighing of Samples
- Milling & Crushing of Samples
- Robot Operator (Milling)
- Loading & Unloading of Trucks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Crew Leader
Star & Garter Hotel
07.2016 - 01.2017
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
Forklift
Skyes Transport, West
02.2015 - 03.2016
- Kalgoorlie
- Safely using the, transferring stock
- Delivering Alcohol to stores in Kalgoorlie
- Loading & unloading trucks with quick lime & freight equipment
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Completed cycle counts and monthly inventory.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Operated or tended automatic stacking, loading and packaging machines.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Adjusted machinery and notified supervisors of malfunctions.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Weighed materials or products to record weight or other production data on tags or labels.
- Promoted operational efficiency by maximizing loads on each transfer.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Used equipment such as Type and Type to process excess materials and support recycling efforts.
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Signaled workers to discharge, dump or level materials.
Barman/Bottle Store Cashier
Albion Hotel
03.2014 - 02.2017
- Boulder
- Customer Service
- Filling Shelves
- Cleaning Duties
- Restocking of Fridges
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Assisted with purchasing decisions and located merchandise for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Processed exchanges and returns by processing them in company database.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service
Yellowdine Roadhouse
04.2013 - 03.2016
- Cooking
- Inhouse Cleaning
- Restocking Shelves
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Gathered information through research and vendor inquiries to provide job estimates.
- Responded to customer calls and emails to answer questions about products and services.
- Logged work orders and change orders into Software database to track job status.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management, and order calls.
- Sought ways to improve processes and services provided.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Trades Assistant
Newland Associates
06.2010 - 03.2013
- Operating CNC milling machines & lathes
- Cutting Steel
- General house cleaning
- Cleaning the workshop
Education
11 Graduate - undefined
Eastern Goldfields College
2008
Whakatane High School
New Zealand 2007
Skills
- Report Preparation
- Safety Verifications
- Customer Assistance
- Microsoft Office
- Order Verification
- Cooperative Attitude
- Guest Inquiries
- Customer Relations
- POS Systems
- Return and Exchange Processing
- Service Minded
- Cash Drawer Management
- Coin and Currency Counting
- Sweeping and Mopping
- Scanner Operation
- Cash Counting Machine Operations
- POS Systems Operations
- Issue Resolution
- Retail Merchandising
- Cash Management
- Bagging and Packaging
- Time Management Skills
- Customer Service Excellence
- Product and Service Sales
- Product Knowledge
- Social Perception
- Merchandise Restocking
- Shipment Procedures
- Training and Development
- Restocking
- Liquor Law Compliance
- Regulatory Compliance
- Hospitality and Accommodation
- Staff Training
- Adaptable and Flexible
- Customer Seating
- Refund Handling
- Merchandise Packaging
- Coaching and Mentoring
- Money Handling
- Stocking and Replenishing
- Facility Safety
- Order Packaging
- Online Orders Preparation
- Cleaning and Sanitizing
- Order Taking
- Verbal and Written Communication
Certification
Responsible Service Alcohol Certificate (EOT)
Covid Certificate (Medicare)
Forklift License
C Class Drivers License
Police Clearance (Intercheck Australia)
Timeline
Stocker/Deli Assistant
Costco Wholesale
11.2022 - Current
Supervisor
Bureau Veritas, All Rounder
02.2017 - 10.2022
Crew Leader
Star & Garter Hotel
07.2016 - 01.2017
Forklift
Skyes Transport, West
02.2015 - 03.2016
Barman/Bottle Store Cashier
Albion Hotel
03.2014 - 02.2017
Customer Service
Yellowdine Roadhouse
04.2013 - 03.2016
Trades Assistant
Newland Associates
06.2010 - 03.2013
Cashier/Kitchen Hand
West Kambalda
11 Graduate - undefined
Eastern Goldfields College
Whakatane High School
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