David Rivera
Sydney,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Senior Waiter
Waiter's Mate
09.2023 - Current
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bell Captain
Shangri-La Hotel
11.2022 - Current
- Escorted guests to assigned rooms and transported luggage.
- Trained and supervised new staff members on baggage handling procedures.
Restaurant Waiter
El Portal Hotel
01.2021 - 09.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
English Teacher
Oxford Academy
06.2021 - 09.2022
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
International Tutor, Au Pair
Au Pair China
09.2018 - 09.2019
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Education
English Proficiency - English
Cendia
Quito-Ecuador06.2020
Tourism Management - Tourism And Travel Management
Técnica Del Norte University
Ibarra-Ecuador02.2017
Skills
- Service Prioritization
- Menu Memorization
- Guest Relations
- Food Safety Understanding
- Costumer Service
- Accurate Money Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Waiter
Waiter's Mate
09.2023 - Current
Bell Captain
Shangri-La Hotel
11.2022 - Current
English Teacher
Oxford Academy
06.2021 - 09.2022
Restaurant Waiter
El Portal Hotel
01.2021 - 09.2022
International Tutor, Au Pair
Au Pair China
09.2018 - 09.2019
English Proficiency - English
Cendia
Tourism Management - Tourism And Travel Management
Técnica Del Norte University
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