Summary
Overview
Work History
Education
Skills
Timeline
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David Saofia

Summary

A dedicated professional with 7 years experience in customer service industry, and 2 years within warehousing. Excellent interpersonal and team building skills with strong computer literacy and time management. Resourceful, energetic, competent and results-oriented multitasker. Now seeking a position to contribute skills and experience to a company that provides opportunities for growth, self development and to achieve goals of the organisation and myself.

Experienced warehouse assistant with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Overview

9
9
years of professional experience

Work History

Warehouse Storeperson Assistant

JD Sports
04.2023 - 03.2024
  • Maintained a safe work environment by adhering to safety protocols and inspecting the warehouse.
  • Adherence to the company's S.O.P to ensure minimal errors occur.
  • Reduced order processing time by effectively coordinating with team members to pick, pack and ship products quickly.
  • Trained new hires on warehouse equipment usage and work process, improving their productivity contributing towards the company goals.
  • Consistently achieving and going above and beyond the companies set KPI.
  • Assistance with end of day handover and administrative duties.
  • Maintained clean, orderly work environment free of hazards.
  • Optimized storage space utilization by employing effective stacking techniques, maximizing available floor area for additional inventory.

Adviser Administration Consultant

Zurich Insurance Group
07.2020 - 04.2023
  • Strong customer service philosophy, being professional, approachable and accommodating to internal and external stakeholders.
  • Confident communication skills (verbal and written) when dealing with internal and external advisers.
  • Demonstrated can-do attitude with a willingness to assist the team to achieve the required outcomes.
  • Ability to work autonomously with minimal supervision.
  • Ability to undertake tasks and request through to completion, seeking clarification when needed.
  • Strong attention to detail, always self reviewing work prior to completion or submission.
  • Sound knowledge of MS Office, CRM, Xero, Salesforce, Mainframe and other software packages.
  • Good understanding of Life Insurance products and terminology.

Customer Care Consultant

Westpac Group
02.2019 - 02.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Negotiated favourable outcomes for both clients and the company in challenging circumstances or disputes.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Handling high volume of inbound calls.

Packer

Amazon Warehouse
01.2018 - 01.2019
  • Packaging of products in an efficient and timely manner.
  • Demonstrating integrity and resect to senior managers and colleagues at all times.
  • Easily adapt to change or working process.
  • Adhering to OH&S standards of the warehouse.
  • Label packages for storage and shipment and ensuring all information are correct to avoid speed production.

Crew Trainer

McDonald's
02.2015 - 12.2018
  • Trained and mentored new personnel's hired to fulfill various roles.
  • Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires.
  • Adhering to food safety rules set by company policy / guidelines.
  • Ensuring all food is prepared within a timely manner.

Education

High School Diploma -

Wyndham College
School
12.2018

Skills

  • Strong customer service foundation
  • Strong warehousing foundation
  • High organisation / time management skills
  • Training new comers
  • Microsoft Programs - Experienced
  • RF Scanning - Experienced
  • Computer Troubleshooting - Intermediate
  • Highly adaptable to change
  • Bilingual (Samoan Speaking)

Timeline

Warehouse Storeperson Assistant

JD Sports
04.2023 - 03.2024

Adviser Administration Consultant

Zurich Insurance Group
07.2020 - 04.2023

Customer Care Consultant

Westpac Group
02.2019 - 02.2020

Packer

Amazon Warehouse
01.2018 - 01.2019

Crew Trainer

McDonald's
02.2015 - 12.2018

High School Diploma -

Wyndham College

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David Saofia