David Sheppard
Tenterfield,NSW
Summary
Proven leader and skilled truck driver with a track record of enhancing customer satisfaction and maintaining safety standards at Grant Towns Haulage. Excelled in vehicle maintenance and team management, significantly improving service quality. Known for a strong work ethic and mechanical knowledge, consistently delivering results and fostering team collaboration. Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 10+ years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Truck Driver
Grant Towns Haulage
06.2022 - 06.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Team Leader
Thales
06.2012 - 07.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Education
High School Diploma -
Tenterfield High School
Tenterfield, NSW10.1996
Skills
Safe Driving
Strong Work Ethic
Self-motivation and discipline
Safe Driving Practices
Dependable and reliable
Vehicle Maintenance
Mechanical Knowledge
Basic Computer Literacy
Decision-Making Competence
Forklift Operation
Timeline
Truck Driver
Grant Towns Haulage
06.2022 - 06.2024
Team Leader
Thales
06.2012 - 07.2022
High School Diploma -
Tenterfield High School
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