David Shields
Dubbo,NSW
Summary
Skilled Service and Delivery Representative driven to delivering quality service while promoting company products and maintaining loyal, satisfied customers. Eager to leverage over 20 years of experience in dynamic new position with long-term career potential and room for advancement.
Overview
36
36
years of professional experience
Work History
Regional Sales and Service Representative
Neverfail Springwater
01.2003 - Current
- Increasing customer base significantly in my regional area through exemplary relationship-building efforts with both new and existing clientele.
- Planning routes and time management
- Managing and training new employees.
- Provided excellent customer service by swiftly addressing customer inquiries and concerns.
- Delivered prompt service to prioritise customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Accepted payments and updated accounts with latest information.
- Handling customer queries and resolving issues
- Reporting to Management on a regular basis
- Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Operated forklift in compliance with the Safework NSW guidelines and organisational policies.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Maintained clean, orderly work environment free of hazards.
Dispatch Officer
B&J Chemicals
01.2002 - 01.2003
- Fork Lift operations
- Liaison with truck drivers regard delivery and service
- Administration for dispatching and receiving goods
- Customer Service
- Maintenance of plant and equipment.
Logistic Operator
Rod Pilon Transport
01.1999 - 01.2002
- Receiving and dispatching goods
- Maintaining the operation and order of the warehouse
- Customer Sales and Service
- Logistics.
Printer
CS Printers
01.1988 - 01.1998
- Guillotine Operation, Perfect Binding, Folder Set up and Operation, Saddle Stitch and three way trimming
- Ordering supplies, stock control and receiving deliveries
- Book production
- Customer Service
- Delivery of goods.
Qualifications
Forklift Licence
Truck Drive MR Licence,
Occupational Health and Safety
Computers A First Course, 1995
Binding and Finishing Trade Certificate, 1991
School Certificate - South Dubbo High School, 1988
Personal - Overview
My work history in printing, logistics, customer service and sales has equipped me with a wide range of skills and experience. Each field has given me the opportunity to expand my skills base, be a self-motivated and adaptable worker who takes great pride in their work. My objective is to develop a career in an industry that offers stability and opportunity, where I can use my skills, experience to grow with the organisation.
References
- Steve Dowell, Business Owner & Director of Neverfail, 0427 322 222
- Rod Pilon, Business Owner & Director, Rod Pilon Transport, 0418 638 000
Hobbies and Interests
- Rugby league
- Golf
- Family
- Travelling
Timeline
Regional Sales and Service Representative
Neverfail Springwater
01.2003 - Current
Dispatch Officer
B&J Chemicals
01.2002 - 01.2003
Logistic Operator
Rod Pilon Transport
01.1999 - 01.2002
Printer
CS Printers
01.1988 - 01.1998
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